At a Glance
- Tasks: Manage major incidents in satellite communications, ensuring swift resolution and minimal impact.
- Company: Join Eutelsat, a leader in global satellite connectivity and innovation.
- Benefits: Flexible schedules, hybrid work options, and a commitment to diversity and inclusion.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team transforming global connectivity and pioneering space technology.
- Qualifications: Experience in major incident management and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Be part of a new era in communications, transforming connectivity with Eutelsat - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world.
With Eutelsat You'll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Why Eutelsat?
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
- Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: At Eutelsat, sustainability is woven into our strategy. We are dedicated to balancing social, environmental, and economic growth – both on Earth and in space.
- Work‑Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.
Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.
Who You Are:
You're a whiz at crisis management, from leading investigations across technical operations; from developer through to satellite network portals. You are sparked by fast pace and thrive under pressure, responding to any problem with speed, calmness, and authority. You can quickly assess the severity of outages to ensure there is minimal impact on operations and possess superb communication skills with the ability to work across organizational boundaries. Finally, you have a passion for driving a knowledge culture, ensuring that lessons learnt are documented and knowledge is dispersed throughout the team.
What you'll do:
- Manage all assigned Major Incidents (MI) to resolution within SLA targets during day and night time.
- Develop a comprehensive understanding of end‑to‑end (E2E) services, including how the main components of satellite platforms operate, as well as identifying the teams responsible for each segment.
- Build a solid knowledge of the company technical teams organization and build solid interfaces with engineers, managers and directors of technical department, to easily interact and quickly engage the right resources when needed.
- Quickly conduct service impact assessment of the MI, setting the priority and deciding on how the incident will be managed.
- Coordinate and summarize the technical analysis and decisions during war rooms to support the path for the resolution.
- Accountable for the notification, escalation and communication to customer operations and senior management regarding the existence and status of outages and service at risks.
- Contribute to the Post Incident Review (PIR) process: reviewing major incidents, documenting RCA's and lessons learned in a timely manner; and ensuring actions are identified.
- Support, maintain and keep up to date, the Major incident management process, related procedures and the main documentation such as the Scenario Based Priority Matrix and technical/hierarchical escalation list.
- Support the Problem Management process and team with post Incident activities and proactivity in proposing process improvements based on feedback gathered from major stakeholders and team members.
What it takes:
- Experience of implementing and owning Major Incident Management frameworks in a telecommunication service provider.
- Ability to manage the service operations command room during crisis situations, both day and night, including handling multiple incidents within a short timeframe.
- Ability to work under pressure and during long lasting outages.
- Stakeholder management skills and ability to support quick decision making.
- Advanced communication skills in fluent English language, exceptional interpersonal, negotiating and presentation skills with the ability to tailor communication of technical issues to various audiences.
- Ability to influence and communicate effectively with other stakeholders.
- Ability and aptitude to pick up new technologies or procedures.
What we'd love:
- Usage of ITSM tools such as ServiceNow.
- Knowledge of ITIL processes such as Incident, Problem and Change management.
- Understanding of GEO and LEO telecommunications satellite technologies.
Where you'll be:
London, UK; Turin, Italy. This role includes an on‑call rotation shared with two other team members, requiring one week of on‑call duty every three weeks. Hybrid working: up to three days per week, subject to manager approval.
Major Incident Manager employer: EUTELSAT SA
Eutelsat is an exceptional employer that champions diversity and inclusion, with a workforce representing over 75 countries and a commitment to gender equality at the executive level. Our collaborative work culture fosters innovation and sustainability, allowing employees to thrive in a flexible environment that prioritises work-life balance. Join us in London or Turin to be part of a pioneering team that is shaping the future of satellite technology while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Eutelsat's mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Major Incident Manager, you’ll need to convey complex information clearly. Role-play common interview scenarios with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Eutelsat team. So, hit that apply button and let’s get you started!
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for satellite communications shine through! We want to see how excited you are about the role and how you can contribute to our mission of connecting the world.
Tailor Your CV:Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with crisis management and any relevant ITSM tools you've used. We love seeing how your skills align with what we do at Eutelsat!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EUTELSAT SA
✨Know Your Stuff
Make sure you have a solid understanding of Major Incident Management frameworks, especially in telecommunications. Brush up on your knowledge of GEO and LEO satellite technologies, as well as ITIL processes. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Crisis Management Skills
Prepare to discuss specific examples of how you've managed crises in the past. Think about times when you had to make quick decisions under pressure. Highlight your ability to assess situations rapidly and communicate effectively with various stakeholders.
✨Emphasise Collaboration
Eutelsat values teamwork, so be ready to talk about how you've worked collaboratively in previous roles. Share experiences where you built strong relationships with technical teams and how you facilitated communication across different departments to resolve incidents.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when managing major incidents, including how you would prioritise tasks and communicate updates to senior management and customers during an outage.
