At a Glance
- Tasks: Lead and manage User Terminal Operations for optimal performance and service quality.
- Company: Eutelsat, a leader in satellite communications with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Based in London or Virginia, with occasional travel required.
- Why this job: Make a real impact in the tech industry while leading a talented team.
- Qualifications: 5+ years in technical operations management, preferably in satellite or telecom.
The predicted salary is between 80000 - 100000 £ per year.
As Senior Manager - UT Operations, you will lead and manage Eutelsat’s User Terminal (UT) Operations team, ensuring the operational excellence of terminal deployment, in‑life support, performance monitoring, and ongoing lifecycle management. You will be accountable for delivering operational targets, optimising processes, and maintaining high service quality across UT field and network operations. This position reports to the VP, Technical Operations & Solution Engineering and works closely with Engineering, Network Operations, Product, and Customer Support teams to ensure seamless execution of operational activities across the UT domain.
What you’ll do
- Operational Leadership: Lead and direct the day‑to‑day UT Operations team, setting clear objectives and performance standards to ensure operational goals are met.
- Service Delivery & Quality: Oversee all operational aspects of user terminal deployments, activations, testing, and in‑life support to ensure high availability and service reliability, including new software bundle joint testing with Engineering and vendors.
- Performance Monitoring: Establish and track operational KPIs such as terminal readiness, uptime, incident response time, and resolution effectiveness; prepare regular performance reports for senior leadership.
- Escalation Management: Act as the primary operational escalation point, coordinating cross‑functional responses for complex technical or service issues affecting terminal operations. Maintain strong interfaces with Business Units, Engineering and Vendors.
- Process & SOP Development: Define, implement, and continuously improve operational procedures, standards, and documentation to enhance efficiency and quality of service delivery.
- Cross‑Functional Collaboration: Partner with Engineering, Product, Network Operations, and Customer Success teams to align operational processes with technical roadmaps and customer expectations.
- Risk & Compliance: Identify operational risks, implement mitigation strategies, and ensure compliance with internal policies and external regulatory or service‑level requirements.
- Stakeholder Communication: Communicate operational status, risks, and improvement plans clearly and effectively to senior stakeholders, ensuring alignment across teams.
- Team Development: Mentor and develop team members, fostering a culture of accountability, excellence, and continuous learning.
What you’ll need
- Bachelor’s or Master’s degree in Engineering, Telecommunications, Computer Science, or related field.
- Proven experience (5+ years) managing technical operations teams in satellite, telecom or related industries.
- Strong understanding of user terminal technologies and lifecycle operations.
- Demonstrated operational leadership and team‑management skills, with a strong sense of urgency.
- Excellent analytical, communication, and stakeholder engagement skills.
- Skilled at performance measurement, KPI reporting, and process optimisation.
- Fluent in English (additional languages an advantage).
Where you’ll be
London, UK or Virginia, US. The role requires occasional travelling and an on‑call rota.
Director, User Terminals Operations employer: EUTELSAT SA
Eutelsat is an exceptional employer, offering a dynamic work environment in London or Virginia where innovation meets operational excellence. With a strong focus on employee development and a culture that promotes collaboration across teams, you will have the opportunity to lead a talented User Terminal Operations team while enjoying competitive benefits and a commitment to work-life balance. Join us to make a meaningful impact in the satellite and telecommunications industry, where your expertise will be valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Director, User Terminals Operations
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to user terminal operations. Engaging with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their user terminal technologies and be ready to discuss how your experience aligns with their needs. We want to show them we’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation and reiterate our interest in the role. It keeps us on their radar and shows our enthusiasm.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the team at Eutelsat.
We think you need these skills to ace Director, User Terminals Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your operational leadership and team management experience, as well as any relevant technical knowledge in user terminal technologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Director, User Terminals Operations role. Share specific examples of how you've led teams and improved processes in previous roles, and don’t forget to show your passion for the industry!
Showcase Your Achievements:Quantify your successes! When discussing your past roles, include metrics or KPIs that demonstrate your impact on operational excellence and service delivery. This will help us see the value you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at EUTELSAT SA
✨Know Your Stuff
Make sure you brush up on user terminal technologies and lifecycle operations. Familiarise yourself with the latest trends in satellite and telecom industries, as well as any recent developments at Eutelsat. This will show that you're not just interested in the role but also invested in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you set clear objectives, optimised processes, or improved service quality. Be ready to discuss your approach to mentoring and developing team members, as this is crucial for the Director role.
✨Be Data-Driven
Since performance monitoring and KPI reporting are key aspects of the job, come prepared with examples of how you've used data to drive decisions. Discuss how you've established KPIs in previous roles and how you tracked and reported on them to senior leadership.
✨Communicate Effectively
Practice articulating complex technical issues in a way that's easy to understand. You'll need to communicate operational status and risks clearly to stakeholders, so think about how you can convey your ideas succinctly and effectively during the interview.
