Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and improvement of ITSM processes for satellite services.
- Company: Join Eutelsat Group, a pioneer in global satellite communications.
- Benefits: Hybrid work model, professional development, and a diverse team culture.
- Why this job: Make a real impact in the future of space technology and connectivity.
- Qualifications: 5+ years in ITSM with strong leadership and technical skills.
- Other info: Collaborative environment with opportunities for growth and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Connect with Eutelsat Group and be part of a new era in communications, transforming connectivity as the world's first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, and transmitting news reports.
We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. In this position, you will work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives.
Who You Are:
- You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices.
- With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services.
- You are passionate about improving processes and driving efficiency, thriving in collaborative environments.
- Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.
What You'll Do:
- Lead the design, implementation, and continuous improvement of ITSM processes and tools, ensuring alignment with industry best practices and organizational goals.
- Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows.
- Oversee the configuration and administration of the ITSM platform, ensuring it meets the needs of the organization and supports effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
- Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value.
- Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities.
- Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines.
What You'll Need:
- MSc in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
- Experience with ITSM tools (e.g., ServiceNow) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus.
- Proven ability to lead and mentor technical teams, fostering collaboration and innovation.
- Strong experience working with contractors, vendors, and suppliers.
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Where You'll Work:
London Office in hybrid mode.
ITSM Technical Leader in London employer: Eutelsat Group
Contact Detail:
Eutelsat Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Technical Leader in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in IT Service Management and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their ITSM processes and think about how you can contribute. Tailor your responses to highlight your leadership skills and technical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Eutelsat Group.
We think you need these skills to ace ITSM Technical Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Technical Leader role. Highlight your experience with IT Service Management and any relevant certifications, like ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITSM and how you can contribute to our team. Be sure to mention specific projects or achievements that showcase your leadership skills.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise, especially with ITSM tools like ServiceNow. We love seeing candidates who can demonstrate their knowledge and experience in configuring and administering these platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Eutelsat Group
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management principles and practices. Be ready to discuss how you've applied ITIL frameworks in past roles, and think of specific examples where you've led process improvements or implemented ITSM tools like ServiceNow.
✨Showcase Your Leadership Skills
As an ITSM Technical Leader, your ability to guide and mentor teams is crucial. Prepare to share stories that highlight your leadership style, how you've fostered collaboration, and any successful projects where your guidance made a difference.
✨Engage with Stakeholders
Communication is key! Think about how you've engaged with different stakeholders in previous roles. Be ready to discuss how you ensured alignment between IT initiatives and business objectives, and how you handled any challenges that arose.
✨Stay Current with Trends
Eutelsat Group values innovation, so be prepared to talk about the latest ITSM trends and technologies. Research recent advancements in the field and consider how they could enhance service management capabilities within the organisation.
