Senior Delivery Program Manager in London

Country/Region: FR

Connect with Eutelsat. Be part of a new era in communications, transforming connectivity with Eutelsat – the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea, and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As 'One Team,' we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Who You Are:

You are an experienced Senior Program Manager who thrives on delivering tangible results for our partners. You're confident in customer-facing situations, skilled at tackling escalations, solving pain points, and turning complex challenges into actionable solutions. You're a natural coordinator, working across multiple teams to ensure commitments are met while maintaining a strong customer-first mindset. Highly organized and execution-focused, you bring clarity and structure, remove obstacles, and lead with a balance of technical understanding, commercial awareness, and practical leadership.

What You'll Do:

• Act as a primary contact for a portfolio of strategic partners
• Oversee the execution of Eutelsat Group's contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Maintain a 360° view on all streams engaged with our strategic partner and provide consolidated plans for all expected upcoming deliveries during contract lifecycle
• Proactively identify and remove blockers to accelerate revenue realization.
• Build strong relationships with customer stakeholders, developing a deep understanding of their business needs to ensure satisfaction and retention.
• Coordinate and align internal teams (engineering, operations, product, and sales) to keep projects moving and deliverables on track.
• Provide clear, regular communication to executives, customers, and teams, including status, risks, and next steps.
• Manage escalations and complaints for issues about delivery aspects
• Drive operational improvements by refining workflows, processes, and governance based on lessons learned.
• Facilitate prioritization of competing requests and lead escalations between internal teams to keep business priorities aligned.
• Contribute as a hands-on leader, jumping in where needed to solve problems, manage details, and support your team.
• Share knowledge and coach team members to develop a culture of customer focus and accountability.

What it Takes:

• Preferred Masters degree in Telecommunications, Computer Science, or a related field, or a Bachelors degree in Business Management or a related field with some experience in telecommunications.
• From 10 to 15 years of experience in program/project management and/or customer facing experience in telecom or related industries.
• A significant experience in customer facing operational activities (e.g. service management, on field support, service integration, customer care, etc.)
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritise effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English. French is a plus.
• Ability to travel if required.

Where You'll Be:

- Paris area (Issy les Moulineaux, FR) / Torino (IT) / London (UK)