At a Glance
- Tasks: Support billing operations and ensure accurate customer invoicing in a dynamic satellite communications environment.
- Company: Join Eutelsat, a leader in global satellite connectivity and innovation.
- Benefits: Flexible work options, commitment to diversity, and opportunities for professional growth.
- Other info: Work hybrid in vibrant Turin or London, with a focus on sustainability and inclusion.
- Why this job: Be part of a team transforming global connectivity while developing your skills in a meaningful role.
- Qualifications: Experience in telecoms billing and strong analytical skills are essential.
The predicted salary is between 49500 - 60500 £ per year.
Connect with Eutelsat
Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO‑LEO integrated global satellite operator.
As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world.
We connect you on land, at sea and in the air, and deliver broadcast television channels and packages, transmitting vital news reports worldwide.
With Eutelsat You’ll Get To
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer‑centric experts
- Embrace cultural diversity in our global team
In a dynamic industry where passion drives our teams to make a difference, you will elevate your skills in a stretching, rewarding, and meaningful environment.
At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Why Eutelsat?
Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
One‑third of our executive team and 60% of our board are represented by women.
Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
- Sustainability at
- Our
Core: At Eutelsat, sustainability is woven into our strategy.
We’re dedicated to balancing social, environmental, and economic growth – both on Earth and in space.
Work‑Life
Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.
Our commitment supports your well‑being and ensures you have the flexibility to succeed at work and at home.
Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in satellite technology.
Job Overview
We are seeking a detail‑oriented and operationally aware Billing Expert to support the delivery, accuracy, and continuous improvement of billing operations across our products and billing environment.
This role isn’t directly within the Billing Operations team, but rather supports the team from a systems, processes, and expertise perspective.
Stakeholder management and an ability to challenge constructively, supported by experience and knowledge, will determine success in this role.
The successful candidate will play a key role ensuring accurate customer billing, resolving complex billing issues, supporting revenue assurance activities, and driving process improvements across billing systems and operational workflows.
This role requires strong analytical capability, billing experience, and the ability to work cross‑functionally with Finance, Technology, Customer Operations, and Commercial teams.
Who You Are
- Analytical and methodical mindset
- Strong problem‑solving capability
- Proactive and adaptable
- Relentless and tenacious, constantly asking "What next?" and "why?" Open‑minded but willing to challenge assumptions
- Able to empathise and communicate appropriately and flexibly
What You’ll Do
- Support the Head of Billing by working with and enabling the Billing Operations team, including the monthly bill run and supporting end‑to‑end processes to enable timely and accurate billing.
- Liaise between IT stakeholders and Business Operations team to drive systematic process and system improvements.
- Ensure accurate and timely generation of customer invoices in line with contractual and regulatory requirements.
- Monitor billing performance, batch processing, and reconciliation outputs to ensure operational stability.
- Support UAT and regression testing activities for BRM releases and upgrades.
- Optimally and cost‑effectively drive improvements in the accuracy and timeliness of invoices and supporting documentation.
- Investigate and provide improvement ideas for billing discrepancies, disputes, incidents, and escalations.
- Perform billing reconciliations and support revenue assurance activities.
- Analyse billing data to identify trends, anomalies, leakage risks, and improvement opportunities.
- Support implementation and testing of new products, tariffs, pricing changes, and billing system enhancements.
- Work closely with Finance to support month‑end activities and reporting requirements, including but not limited to payment and adjustment integrations and revenue recognition.
- Collaborate with Customer Service and Commercial teams to resolve customer billing queries efficiently, providing an empathetic relationship while supporting IT and business expectations.
- Maintain billing controls, version‑controlled documentation, and operational procedures.
- Support audits and compliance activities where required.
- Contribute to automation and continuous improvement initiatives within billing operations.
What You’ll Need
- Previous experience in a telecoms billing, revenue assurance or pre‑sales environment.
- Deep technical knowledge of how a billing system operates, including mediation rating, product catalogue, and hierarchical charging logic.
- Excellent understanding of the Q2C (Quote‑to‑Cash) process.
- Ability to investigate and resolve complex billing issues accurately.
- Excellent attention to detail and organisational skills.
- Strong stakeholder management and communication skills. Adaptable based on a wide variety of stakeholders, levels and nationalities.
- Ability to work independently and manage multiple priorities.
- Hands‑on experience with Oracle BRM in a telecoms environment is highly desirable, verging on essential without significant billing system knowledge.
- Experience with Zuora and/or SAP a nice to have.
- Strong Excel/VBA/SQL and data analysis skills. Ability to understand data schemas and read code within a Business Intelligence environment.
- Experience with automation or process improvement initiatives (RPA).
- Exposure to wholesale billing environments.
- Understanding of revenue assurance and financial controls.
Where You’ll Work
Hybrid in either Turin or London.
Eutelsat treats the protection of personal data submitted to it seriously.
By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is an Eutelsat job opening; all of our open roles are posted on the current One Web and Eutelsat websites.
Please note that when you are applying, your application may be seen by both teams.
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Billing Expert in London employer: Eutelsat Communications SA
Join a forward-thinking company that prioritises innovation and professional growth in the heart of Paris, France. As a Director in User Terminal Architecture & Technology, you will be part of a collaborative work culture that values teamwork and technical excellence, offering ample opportunities for career advancement and skill development. With a focus on cutting-edge satellite technologies, this role provides a unique chance to lead talented teams and make a significant impact in the industry.
Contact Details:
Eutelsat Communications SA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Billing Expert in London
✨Get Chummy with Industry Events
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We think you need these skills to ace Billing Expert in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Eutelsat Communications SA.
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How to prepare for a job interview at Eutelsat Communications SA
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
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Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
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✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
