At a Glance
- Tasks: Lead the design and improvement of our ServiceNow platform for satellite services.
- Company: Join Eutelsat Group, a pioneer in global satellite connectivity.
- Benefits: Flexible schedules, hybrid work options, and a commitment to well-being.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact in a dynamic industry while embracing diversity and sustainability.
- Qualifications: 5+ years in ServiceNow with strong ITSM knowledge and excellent communication skills.
The predicted salary is between 60000 - 80000 € per year.
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer‑centric experts
- Embrace cultural diversity in our global team
In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Why Eutelsat Group?
- Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
- Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
- Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
- Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.
Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.
Job Overview
We are looking for an enthusiastic and skilled ServiceNow Technical Lead to join our team and play a critical role in leading the design, delivery, and continuous improvement of our ServiceNow platform supporting our GEO and LEO satellite services. In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.
Who You Are
You are an expert IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background on ServiceNow Platform, you excel at guiding the delivery of high‑quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.
What You’ll Do
- Lead the design, implementation, and continuous improvement of ServiceNow Platform, ensuring alignment with industry best practices and organizational goals.
- Oversee the configuration and administration of ServiceNow platform, ensuring it meets the needs of the organization and support effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Review business processes to leverage ServiceNow platform capabilities for improvement.
- Collaborate with cross‑functional teams to define and document ITSM policies, procedures, and workflows.
- Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines.
- Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
- Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value.
- Stay up‑to‑date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities.
What You’ll Need
- MSc in Computer Science, Information Technology, or a related field.
- 5+ years of experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM) and a solid understanding of their configuration and administration.
- ServiceNow Application Developer certification is a plus.
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
- Strong experience working with contractors, vendors, and suppliers.
- Excellent analytical and problem‐solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Where You’ll Work
London Office in hybrid mode.
ITSM Technical Leader / ServiceNow technical lead employer: Eutelsat Communications SA
Eutelsat Group is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. With a commitment to diversity and sustainability, employees enjoy flexible working arrangements and opportunities for professional growth while contributing to transformative satellite technology. Join a global team that values collaboration and empowers you to make a meaningful impact in the world of connectivity.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Technical Leader / ServiceNow technical lead
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Eutelsat Group. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your expertise in ServiceNow and ITSM can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for ITSM Technical Leaders and practice your responses. We want you to feel confident and ready to impress the hiring team at Eutelsat Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Eutelsat Group family.
We think you need these skills to ace ITSM Technical Leader / ServiceNow technical lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Technical Leader role. Highlight your experience with ServiceNow and ITIL practices, and don’t forget to showcase any leadership roles you've had in the past. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Eutelsat Group. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate your impact, like improvements in service delivery or efficiency gains. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step to connect with us!
How to prepare for a job interview at Eutelsat Communications SA
✨Know Your ServiceNow Inside Out
Make sure you have a solid grasp of the ServiceNow platform, especially its ITSM capabilities. Brush up on your knowledge of workflows, configuration, and administration. Be ready to discuss specific projects where you've successfully implemented or improved processes using ServiceNow.
✨Showcase Your Leadership Skills
As a Technical Leader, you'll need to demonstrate your ability to guide and mentor others. Prepare examples of how you've led teams in the past, focusing on collaboration and knowledge sharing. Highlight any experience you have in fostering a culture of continuous learning.
✨Align with Eutelsat's Values
Familiarise yourself with Eutelsat Group's commitment to diversity, inclusion, and sustainability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of transforming connectivity.
✨Prepare for Technical Questions
Expect technical questions that assess your problem-solving skills and understanding of ITIL best practices. Review common scenarios you might face in the role and think through your approach to resolving them. This will show your analytical skills and attention to detail.
