At a Glance
- Tasks: Lead the design and improvement of ITSM processes for satellite services.
- Company: Join Eutelsat Group, a pioneer in global satellite communications.
- Benefits: Hybrid work model, professional development, and a diverse team culture.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in space technology and connectivity.
- Qualifications: 5+ years in ITSM with strong leadership and technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Country/Region: GB
Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.
Who You Are:
You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.
What You’ll Do:
- Lead the design, implementation, and continuous improvement of ITSM processes and tools, ensuring alignment with industry best practices and organizational goals.
- Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows.
- Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and supports effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
- Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value.
- Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities.
- Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines.
What You’ll Need:
- MSc in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
- Experience with ITSM tools (e.g., ServiceNow) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus.
- Proven ability to lead and mentor technical teams, fostering collaboration and innovation.
- Strong experience working with contractors, vendors, and suppliers.
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Where You’ll Work:
London Office in hybrid mode
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
ITSM Technical Leader employer: Eutelsat Communications SA
Join a forward-thinking company that prioritises innovation and professional growth in the heart of Paris, France. As a Director in User Terminal Architecture & Technology, you will be part of a collaborative work culture that values teamwork and technical excellence, offering ample opportunities for career advancement and skill development. With a focus on cutting-edge satellite technologies, this role provides a unique chance to lead talented teams and make a significant impact in the industry.
Contact Details:
Eutelsat Communications SA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Technical Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in IT Service Management and make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to ITSM. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Eutelsat Group.
We think you need these skills to ace ITSM Technical Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Technical Leader role. Highlight your experience with IT Service Management and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how you can contribute to our team. Let us know what excites you about working with Eutelsat Group.
Showcase Your Leadership Skills:As a technical leader, we’re keen to see examples of how you’ve led teams and improved processes in the past. Share specific instances where your leadership made a difference in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Eutelsat Communications SA
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management principles and practices. Be ready to discuss how you've applied ITIL frameworks in your previous roles, and think of specific examples where you've led process improvements or implemented ITSM tools.
✨Showcase Your Leadership Skills
As an ITSM Technical Leader, your ability to guide and mentor teams is crucial. Prepare to share stories that highlight your leadership style, how you've fostered collaboration, and any successful projects where your guidance made a difference.
✨Engage with Stakeholders
Communication is key! Think about how you've engaged with different stakeholders in the past. Be ready to explain how you ensured alignment between ITSM initiatives and business objectives, and how you handled any challenges that arose.
✨Stay Current with Trends
Eutelsat Group values innovation, so be prepared to discuss the latest ITSM trends and tools. Research recent advancements in ITSM technologies and be ready to suggest how they could enhance service management capabilities within the organisation.
