At a Glance
- Tasks: Lead the design and improvement of ITSM processes for satellite services.
- Company: Join Eutelsat Group, a pioneer in global satellite communications.
- Benefits: Hybrid work model, professional development, and a diverse team culture.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact in space technology and connectivity.
- Qualifications: 5+ years in ITSM with strong leadership and technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Country/Region: GB
Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
We are looking for an enthusiastic and skilled ITSM technical leader to join our team and play a critical role in leading the design, implementation, and continuous improvement of our ITSM platform supporting our GEO and LEO satellite services. In this position, you’ll work closely with product managers, IT engineers, and process owners, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.
Who You Are:
You are a seasoned IT professional with a deep understanding of IT Service Management (ITSM) principles and practices. With a strong technical background and leadership skills, you excel at guiding teams to deliver high-quality IT services. You are passionate about improving processes and driving efficiency, and you thrive in collaborative environments. Your excellent communication skills enable you to engage with stakeholders at all levels, ensuring alignment and understanding of ITSM initiatives.
What You’ll Do:
- Lead the design, implementation, and continuous improvement of ITSM processes and tools, ensuring alignment with industry best practices and organizational goals.
- Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows.
- Oversee the configuration and administration of ITSM platform, ensuring it meets the needs of the organization and supports effective service delivery.
- Provide technical guidance and mentorship to team members, fostering a culture of knowledge sharing and continuous learning.
- Analyze service performance metrics and reports to identify trends, areas for improvement, and opportunities for optimization.
- Act as a liaison between IT and business units, ensuring that ITSM initiatives align with business objectives and deliver value.
- Stay up-to-date with the latest ITSM trends, tools, and technologies, and recommend enhancements to improve service management capabilities.
- Coordinate with contractors and suppliers to ensure alignment with project objectives and timelines.
What You’ll Need:
- MSc in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement.
- Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL Expert) preferred.
- Experience with ITSM tools (e.g., ServiceNow) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus.
- Proven ability to lead and mentor technical teams, fostering collaboration and innovation.
- Strong experience working with contractors, vendors, and suppliers.
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Where You’ll Work:
London Office in hybrid mode
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
ITSM Technical Leader employer: Eutelsat Communications SA
Join a forward-thinking company that prioritises innovation and professional growth in the heart of Paris, France. As a Director in User Terminal Architecture & Technology, you will be part of a collaborative work culture that values teamwork and technical excellence, offering ample opportunities for career advancement and skill development. With a focus on cutting-edge satellite technologies, this role provides a unique chance to lead talented teams and make a significant impact in the industry.
Contact Details:
Eutelsat Communications SA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Technical Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Eutelsat Communications SA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Eutelsat Communications SA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Eutelsat Communications SA!
✨Direct Apply to Eutelsat Communications SA
Let's not forget to apply directly through the Eutelsat Communications SA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Technical Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Eutelsat Communications SA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Eutelsat Communications SA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Eutelsat Communications SA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
