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- Tasks: Join us as a Customer Solutions Engineer, testing and documenting innovative satellite solutions.
- Company: Eutelsat Group is a global leader in satellite communications, transforming connectivity worldwide.
- Benefits: Enjoy a diverse work culture, opportunities for growth, and the chance to pioneer space technology.
- Why this job: Be part of a mission-driven team, making a real impact in global communications and technology.
- Qualifications: 3-5 years in satellite communications or related fields; degree in telecommunications or engineering preferred.
- Other info: Work in London and collaborate with experts across various sectors, enhancing your skills in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Connect with Eutelsat Group. Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, and providing wholesale broadband Internet access services.
At Eutelsat Group, you’ll get to:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Position Overview: We are seeking a skilled and experienced Customer Solutions Engineer to join our dynamic team. In this position, you will play a crucial role in testing and documenting customer-deployed configurations and solutions across various segments, including Enterprise, Maritime, Government, and Mobility. You will collaborate with internal stakeholders and engage with clients to create test plans, author whitepapers documenting tested solutions, and provide expert guidance on complex customer use cases. In addition, you will contribute to building and maintaining a simulated end-user test environment.
Responsibilities:
- Design and run targeted test campaigns aimed at replicating customer configurations and evaluate their performance and limitations.
- Document proven customer integrations and configurations into whitepapers to showcase the unmatched value of our connectivity services across all use cases.
- Support the construction of a comprehensive end-user test lab, encompassing routing, vCPEs, SDWAN capabilities, test equipment, firewalls, and traffic generators.
- Contribute to maintaining and enhancing the mobile customer lab vehicle and its equipment.
- Collaborate with internal stakeholders (Customer Sales Engineering, Operations, Systems Engineering, etc.) to create standardized test templates for end customer setups across multiple segments.
- Assess, evaluate, and provide guidance on complex E2E customer architectures encompassing Metro Ethernet, SDWAN, SIP, Security, IPVPN, as well as enterprise applications to demonstrate the seamless integration of Eutelsat OneWeb's services.
- Present compelling overviews of use cases, technical functionality, interoperability, and performance to distribution partners or end customers through written documents, presentations, demos, whiteboard sessions, or other suitable formats.
Keys to Success:
- 3 to 5 years of hands-on experience in a relevant industry (satellite communications, telco, ISP, …), working in a lab environment and maintaining lab equipment and facilities.
- Bachelor (essential) or Master’s (preferred) degree in telecommunications, computer science, electrical engineering, or a related field, or an equivalent combination of training, education, and experience.
- Excellent IP networking experience which includes the ability to configure switches, routers, problem solving and tracing root cause of connectivity issues.
- Experience with Windows, Linux and virtualized environments.
- Working ability to script in Python, Bash or similar languages.
- Excellent communication and client-facing skills, allowing you to effectively engage and collaborate with stakeholders at all levels.
- Proven ability to meet tight deadlines while adapting to new technologies and thriving in a fast-paced team environment.
- Strong attention to detail.
- Demonstrated experience in creating and maintaining comprehensive technical documentation.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
How You Will Stand Out:
- In-depth knowledge of enterprise telecoms products and services.
- Experience with satcom and systems performance variables and their optimization.
- Experience with Layer 2 and Layer 3 IP networks.
- Certification as a Cisco Certified Network Professional (CCNP-SP/CCIE-SP) or Juniper Network Certified Professional (JNCIP-SP/JCIE-SP), or equivalent.
- Good understanding of RF engineering, 4G/LTE standards, QoS.
- Experience with 4G/5G cellular networks (test, deployment or support).
Where You’ll Be: London, UK.
Customer Solutions Engineer employer: Eutelsat Communications SA
Contact Detail:
Eutelsat Communications SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in satellite communications and related technologies. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the satellite communications field, especially those who work at Eutelsat Group or similar companies. Attend industry events, webinars, or join relevant online forums to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with lab environments and equipment maintenance. Be ready to share specific examples of how you've successfully tested configurations or solved complex connectivity issues in previous roles.
✨Tip Number 4
Showcase your scripting skills in Python or Bash by preparing a small project or example that demonstrates your ability to automate tasks or solve problems. This practical demonstration can set you apart from other candidates.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in satellite communications, networking, and lab environments. Emphasise your hands-on experience and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for space technology and customer solutions. Mention specific projects or experiences that align with the responsibilities of the Customer Solutions Engineer role.
Highlight Technical Skills: Clearly outline your technical skills, especially in IP networking, scripting languages like Python or Bash, and any relevant certifications. This will demonstrate your capability to handle the technical aspects of the role.
Showcase Communication Abilities: Since the role requires excellent communication skills, provide examples of how you've effectively engaged with clients or stakeholders in previous roles. This could be through presentations, documentation, or collaborative projects.
How to prepare for a job interview at Eutelsat Communications SA
✨Showcase Your Technical Skills
As a Customer Solutions Engineer, you'll need to demonstrate your hands-on experience with IP networking and lab environments. Be prepared to discuss specific projects where you've configured switches and routers, and how you solved connectivity issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've had to evaluate complex customer architectures or design test campaigns, and be ready to explain your thought process.
✨Highlight Your Documentation Experience
Since creating technical documentation is a key part of the role, be sure to mention any experience you have in writing whitepapers or maintaining comprehensive documentation. Bring samples if possible to showcase your attention to detail.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this position. Prepare to discuss how you've engaged with clients and internal stakeholders in the past. Practice explaining complex technical concepts in simple terms, as you may need to present to non-technical audiences.
