AI Experience Designer, United Kingdom - BCG X in City of Westminster

About BCG X

BCG X is the tech build and design unit of Boston Consulting Group. With more than 3,000 technologists, engineers, data scientists, and designers, we design, build, and scale digital products, platforms, and AI‑powered solutions embedded at the core of our clients’ businesses. We operate at the intersection of product, strategy, and engineering—transforming businesses through digital, launching new ventures, and embedding AI into critical customer and operational journeys. Our teams tackle complex, high‑stakes challenges across industries, building solutions that must perform at scale in real‑world environments.

Role Overview

As an AI Experience Designer at BCG X you will own substantial portions of complex digital experiences that operate at enterprise scale. You will contribute across the full product lifecycle—from early problem framing through high‑fidelity execution and delivery—balancing user needs, technical constraints, and measurable business impact. This role demands strong craft, structured thinking, and comfort operating in high‑expectation environments.

Responsibilities

• Own end‑to‑end product design work, from problem definition through high‑fidelity execution.
• Conduct qualitative and quantitative research, incorporating usability insights, product analytics, and experimentation results into design decisions.
• Translate ambiguous business challenges into structured user flows, interaction models, and polished UI systems.
• Apply systems thinking to ensure coherence across journeys, touchpoints, and platforms.
• Design scalable solutions within complex enterprise ecosystems and technical constraints.
• Contribute to design systems, including components, patterns, tokens, accessibility standards, responsible AI, and documentation.
• Leverage AI‑native and AI‑assisted tools and workflows to conduct research, accelerate iteration, prototype faster, and explore solution spaces responsibly.
• Use Figma as a native design environment, leveraging advanced features such as components, variables, prototyping logic, dev mode, and versioning.
• Participate and contribute to client meetings, presentations, and workshops, while owning the design topic as part of a multidisciplinary team.
• Collaborate effectively with multi‑disciplinary teams, including management consultants, product managers, engineers, marketers, and corporate executives.
• Produce structured documentation and client‑ready materials that communicate decisions with clarity and precision.
• Clearly articulate trade‑offs and defend design rationale, explaining ROI and business rationale, in client‑facing settings.

Qualifications

• 2–4 years of professional experience designing digital products at scale in product, UX, or experience design roles.
• Portfolio demonstrating strong interaction design foundations, high‑quality visual craft, structured problem framing, systems thinking, and evidence of shipped or production‑level work.
• Advanced experience with AI‑native and AI‑enabled research, design, and collaboration tools (e.g., Chat GPT, Figma AI, Replit).
• Proficiency in Figma, including component‑based design systems, auto‑layout, variables, prototyping logic, and developer collaboration workflows.
• Demonstrated understanding of human‑centered design principles, usability best practices, accessibility standards (WCAG fundamentals), responsive multi‑platform design, and product, technical, and business constraints.
• Ability to connect design decisions and rationale to user outcomes, articulating trade‑offs and measurable business impact in structured discussions.
• Confidence in articulating trade‑offs and defending design rationale in structured discussions.
• Experience collaborating within cross‑functional product teams.
• Strong written and verbal communication skills in English, including the ability to produce clear, concise, client‑ready documentation.
• Permission to travel frequently based on client and project needs (approximately 50% travel).
• High standards of craft and visual precision, ownership over defined workstreams with minimal supervision, structured thinking in ambiguous environments, and accountability for quality and delivery timelines.

Preferred Qualifications

• Experience designing enterprise, B2B, or complex transactional systems.
• Exposure to evolving or contributing to design systems at scale (components, tokens, patterns, documentation).
• Familiarity with experimentation frameworks, product metrics, and data‑informed iteration.
• Proficiency using AI‑enabled design workflows or AI‑native product experiences.
• Experience in client‑facing, high‑expectation, or consulting‑style environments.

Other Information

This role is a fast‑track path toward Senior Experience Designer at BCG X and will involve progressive responsibility in framing ambiguous, high‑impact problem spaces, leading design workstreams, managing stakeholder alignment, connecting experience decisions to measurable product and business outcomes, and contributing to design culture.

Benefits

BCG X offers a demanding, high‑impact role in a multidisciplinary environment, fast‑paced learning, ongoing coaching, structured feedback, and mentorship from senior designers and design leads.

Equal Opportunity Statement

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‑Verify Employer.