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For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support and solve complex issues.
- Company: Join Eurotherm, a global leader in industrial process control and automation.
- Benefits: Enjoy opportunities for professional growth and a collaborative work culture.
- Why this job: Make an impact by improving industrial processes and mentoring a dynamic team.
- Qualifications: HNC/HND in Engineering and 5+ years in manufacturing support required.
- Other info: Ideal for those passionate about technology and team leadership.
The predicted salary is between 42000 - 60000 £ per year.
Eurotherm®, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries. Eurotherm develops, engineers, manufactures and supports products and systems for use across the world. Our wide range of products contains market-leading control algorithms, recording and data management strategies which add value to industrial processes, improving quality, reducing waste, and ensuring data is kept safe. Our offers include temperature controllers, data management solutions, power control, machine control and process automation.
About the Role
Eurotherm/Watlow is seeking a Technical Service Centre Team Leader- Tier 2 to manage and mentor our Specialist Support team. In this role, you will lead 4-6 direct reports, develop tailored solutions by adapting general guidelines, and establish best practices and internal procedures to ensure smooth team and business operations.
Your Key Responsibilities
- Oversee Daily Operations: Supervise Tier 2 Support team activities, coordinate resources, and set daily priorities to meet operational goals.
- Efficient Problem Solving: Use established policies and procedures to troubleshoot and resolve technical issues, driving continuous efficiency improvements.
- Independent Decision-Making: Work autonomously, exercising sound judgment to manage day-to-day challenges and support requests.
- Clear Communication & Leadership: Effectively convey expectations, provide guidance, and address sensitive issues to ensure a cohesive team environment.
- Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards.
- Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive solutions.
- Team Development & Training: Identify training needs and assign development opportunities to promote skill growth and enhance team performance.
- Complaint Resolution & Feedback Management: Address customer complaints proactively and manage feedback to maintain high-quality service delivery.
Qualifications
- HNC/HND or higher in Electrical, Electronic, or Software Engineering (or local equivalent)
- 5+ years of proven experience with controls within a manufacturing environment
- 2+ years of experience managing or leading a team
- Demonstrated ability to apply technical expertise and problem-solving skills in a fast-paced support environment
- Strong communication and interpersonal skills, with the capability to effectively mentor and guide team members
Technical Service Centre Team Leader- Tier 2 employer: Eurotherm
Contact Detail:
Eurotherm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Centre Team Leader- Tier 2
✨Tip Number 1
Familiarise yourself with Eurotherm's products and services. Understanding their temperature controllers, data management solutions, and process automation will give you an edge in interviews, as you'll be able to discuss how your experience aligns with their offerings.
✨Tip Number 2
Highlight your leadership experience in your conversations. Since the role involves managing a team, be prepared to share specific examples of how you've successfully led teams, resolved conflicts, and improved team performance in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills during discussions. Prepare to talk about complex technical issues you've resolved in the past, particularly in a manufacturing environment, and how you applied your expertise to achieve positive outcomes.
✨Tip Number 4
Showcase your communication skills by preparing to discuss how you've effectively conveyed expectations and provided guidance to team members. This is crucial for the role, so think of examples where your clear communication made a difference.
We think you need these skills to ace Technical Service Centre Team Leader- Tier 2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Service Centre Team Leader position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams and your technical expertise in controls within a manufacturing environment. Use specific examples to demonstrate how you've successfully led teams and solved technical issues.
Showcase Communication Skills: Since clear communication is crucial for this role, provide examples of how you've effectively communicated with team members and customers in past positions. This could include mentoring experiences or resolving customer complaints.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the job. Mention your HNC/HND or equivalent qualifications and any relevant certifications that align with the role's expectations.
How to prepare for a job interview at Eurotherm
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills and experience relevant to the role. Be prepared to discuss specific examples of how you've solved complex problems in a manufacturing environment, particularly with controls.
✨Demonstrate Leadership Qualities
As a team leader, it's crucial to exhibit strong leadership skills. Share experiences where you've successfully managed a team, mentored colleagues, or implemented best practices that improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss how you would handle specific technical issues or customer complaints, showcasing your ability to think on your feet.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Show that you can convey complex information in an understandable way to both your team and customers.
