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For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support and solve complex issues.
- Company: Join Eurotherm, a global leader in industrial process control and automation.
- Benefits: Enjoy opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: HNC/HND in Engineering and 5+ years in manufacturing support required.
- Other info: Ideal for those passionate about technology and team leadership.
The predicted salary is between 42000 - 60000 £ per year.
Eurotherm®, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries. Eurotherm develop, engineer, manufacture and support products and systems for use across the world. Our wide range of products contain market-leading control algorithms, recording and data management strategies which add value to industrial processes, improving quality, reducing waste, and ensuring data is kept safe. Our offers include temperature controllers, data management solutions, power control, machine control and process automation.
About the Role
Eurotherm/Watlow is seeking a Technical Service Centre Team Leader- Tier 2 to manage and mentor our Specialist Support team. In this role, you will lead 4-6 direct reports, develop tailored solutions by adapting general guidelines, and establish best practices and internal procedures to ensure smooth team and business operations.
Your Key Responsibilities
- Oversee Daily Operations: Supervise Tier 2 Support team activities, coordinate resources, and set daily priorities to meet operational goals.
- Efficient Problem Solving: Use established policies and procedures to troubleshoot and resolve technical issues, driving continuous efficiency improvements.
- Independent Decision-Making: Work autonomously, exercising sound judgment to manage day-to-day challenges and support requests.
- Clear Communication & Leadership: Effectively convey expectations, provide guidance, and address sensitive issues to ensure a cohesive team environment.
- Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards.
- Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive solutions.
- Team Development & Training: Identify training needs and assign development opportunities to promote skill growth and enhance team performance.
- Complaint Resolution & Feedback Management: Address customer complaints proactively and manage feedback to maintain high-quality service delivery.
Qualifications
- HNC/HND or higher in Electrical, Electronic, or Software Engineering (or local equivalent)
- 5+ years of proven experience with controls within a manufacturing environment
- 2+ years of experience managing or leading a team
- Demonstrated ability to apply technical expertise and problem-solving skills in a fast-paced support environment
- Strong communication and interpersonal skills, with the capability to effectively mentor and guide team members
Technical Service Centre Team Leader- Tier 2 employer: Eurotherm
Contact Detail:
Eurotherm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Centre Team Leader- Tier 2
✨Tip Number 1
Familiarise yourself with Eurotherm's products and services. Understanding their temperature controllers, data management solutions, and process automation will give you an edge in interviews and help you demonstrate your technical expertise.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, and improved team performance, as this is crucial for the Team Leader position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in the past. This will illustrate your ability to think critically and act independently, which is essential for the role.
✨Tip Number 4
Network with current or former employees of Eurotherm. Engaging with them can provide valuable insights into the company culture and expectations, helping you tailor your approach during the application process.
We think you need these skills to ace Technical Service Centre Team Leader- Tier 2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Service Centre Team Leader position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams and your technical expertise in controls within a manufacturing environment. Use specific examples to demonstrate how you've successfully led teams and solved technical issues.
Showcase Communication Skills: Since clear communication is crucial for this role, provide examples of how you've effectively communicated with team members and customers in past positions. This could include mentoring experiences or resolving customer complaints.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'problem-solving', 'team development', and 'customer support excellence' to ensure your application stands out.
How to prepare for a job interview at Eurotherm
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills and experience relevant to the role. Be prepared to discuss specific examples of how you've solved complex problems in a manufacturing environment, particularly with controls.
✨Demonstrate Leadership Qualities
As a team leader, it's crucial to exhibit strong leadership skills. Share experiences where you've successfully managed a team, mentored colleagues, or implemented best practices that improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare to discuss how you would handle specific technical issues or customer complaints, showcasing your ability to think on your feet.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. This will demonstrate your ability to convey expectations and guide your team effectively.
