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For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support and solve complex issues.
- Company: Join Eurotherm, a global leader in industrial process control and automation.
- Benefits: Enjoy opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: HNC/HND in Engineering and 5+ years in manufacturing support required.
- Other info: Ideal for those passionate about technology and team leadership.
The predicted salary is between 42000 - 60000 £ per year.
Eurotherm®, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries. Eurotherm develops, engineers, manufactures and supports products and systems for use across the world. Our wide range of products contains market-leading control algorithms, recording and data management strategies which add value to industrial processes, improving quality, reducing waste, and ensuring data is kept safe. Our offers include temperature controllers, data management solutions, power control, machine control and process automation.
About the Role
Eurotherm/Watlow is seeking a Technical Service Centre Team Leader- Tier 2 to manage and mentor our Specialist Support team. In this role, you will lead 4-6 direct reports, develop tailored solutions by adapting general guidelines, and establish best practices and internal procedures to ensure smooth team and business operations.
Your Key Responsibilities
- Oversee Daily Operations: Supervise Tier 2 Support team activities, coordinate resources, and set daily priorities to meet operational goals.
- Efficient Problem Solving: Use established policies and procedures to troubleshoot and resolve technical issues, driving continuous efficiency improvements.
- Independent Decision-Making: Work autonomously, exercising sound judgment to manage day-to-day challenges and support requests.
- Clear Communication & Leadership: Effectively convey expectations, provide guidance, and address sensitive issues to ensure a cohesive team environment.
- Customer Support Excellence: Deliver second-level technical support to customers, ensuring prompt resolution and adherence to SLA standards.
- Escalation & Collaboration: Monitor support request queues, prioritize and escalate issues (including through Jira for R&D intervention), and participate in review meetings to drive solutions.
- Team Development & Training: Identify training needs and assign development opportunities to promote skill growth and enhance team performance.
- Complaint Resolution & Feedback Management: Address customer complaints proactively and manage feedback to maintain high-quality service delivery.
Qualifications
- HNC/HND or higher in Electrical, Electronic, or Software Engineering (or local equivalent)
- 5+ years of proven experience with controls within a manufacturing environment
- 2+ years of experience managing or leading a team
- Demonstrated ability to apply technical expertise and problem-solving skills in a fast-paced support environment
- Strong communication and interpersonal skills, with the capability to effectively mentor and guide team members
Technical Service Centre Team Leader- Tier 2 employer: Eurotherm
Contact Detail:
Eurotherm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Centre Team Leader- Tier 2
✨Tip Number 1
Familiarise yourself with Eurotherm's products and services. Understanding their temperature controllers, data management solutions, and process automation will give you an edge in interviews and help you demonstrate your technical expertise.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to achieve operational goals.
✨Tip Number 3
Brush up on your problem-solving skills, especially in a technical support context. Be prepared to discuss how you've resolved complex issues in previous roles, as this will be crucial for the Tier 2 support position.
✨Tip Number 4
Network with current or former employees of Eurotherm if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Technical Service Centre Team Leader- Tier 2
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and qualifications required for the Technical Service Centre Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Your CV should clearly outline your technical expertise, leadership experience, and problem-solving skills. Use specific examples from your past roles to demonstrate how you have successfully managed teams and resolved technical issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your experience in managing support teams and your ability to deliver excellent customer service. Make sure to connect your skills to the key responsibilities mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Eurotherm
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in detail, especially your experience with controls in a manufacturing environment. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be ready to share examples of how you've successfully led or mentored others. Discuss your approach to team development and how you handle conflicts or sensitive issues within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving abilities. Prepare scenarios where you had to troubleshoot technical issues or manage customer complaints, and explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex technical concepts. This will help convey your leadership style and ensure the interviewers understand your capabilities.
