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For Companies At a Glance
- Tasks: Provide exceptional customer support and enhance travel experiences for clients.
- Company: Leading travel company with a focus on customer satisfaction.
- Benefits: Competitive salary, travel perks, ongoing training, and hybrid work options.
- Why this job: Join a dynamic team and make a difference in customers' travel journeys.
- Qualifications: Fluent in C1 level French, Dutch, or German, plus strong communication skills.
- Other info: 12-month contract with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading travel company is seeking a Customer Care Advisor for a 12-month fixed term contract based in Ashford. The ideal candidate will speak C1 level French, Dutch, or German, along with English, and possess strong communication skills.
Responsibilities include providing exceptional support and enhancing customer experiences.
This role offers a competitive salary as well as various travel benefits, ongoing training, and a hybrid working model after training.
Multilingual Customer Care Advisor (12-Month Contract) in Ashford employer: Eurostar
Contact Detail:
Eurostar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Care Advisor (12-Month Contract) in Ashford
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Since they’re looking for someone with C1 level French, Dutch, or German, we should be ready to showcase our fluency. Practise common customer care scenarios in these languages to impress them!
✨Tip Number 2
Research the company and its values. We want to show that we’re not just a good fit for the role, but also for the company culture. Knowing their mission and how they enhance customer experiences will help us stand out during the interview.
✨Tip Number 3
Prepare some examples of how we’ve provided exceptional customer support in the past. Think about specific situations where we went above and beyond. This will help us demonstrate our strong communication skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities that pop up.
We think you need these skills to ace Multilingual Customer Care Advisor (12-Month Contract) in Ashford
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone who speaks C1 level French, Dutch, or German, make sure to highlight your language proficiency right at the top of your application. We want to see how your skills can enhance our customer experiences!
Tailor Your Application: Don’t just send a generic CV! Take a moment to tailor your application to the role. Mention specific experiences that showcase your communication skills and how you've provided exceptional support in the past. We love seeing how you fit into our team!
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for travel and customer care, and don’t be afraid to show us what makes you unique. We’re all about finding the right fit!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Eurostar
✨Brush Up on Your Language Skills
Since the role requires C1 level proficiency in French, Dutch, or German, make sure to practice speaking and listening in your chosen language. Consider having a mock conversation with a friend or using language apps to sharpen your skills before the interview.
✨Know the Company Inside Out
Research the travel company thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you provided exceptional support or resolved issues. This will demonstrate your problem-solving skills and ability to enhance customer experiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about the position.
