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- Tasks: Lead the Operations REX team to enhance safety across Eurostar's network.
- Company: Join Eurostar, a leader in sustainable rail travel connecting five countries.
- Benefits: Enjoy travel perks, competitive pension, free tickets, and ongoing training.
- Why this job: Be part of a passionate team making rail travel safer and greener.
- Qualifications: Significant railway safety experience and strong leadership skills required.
- Other info: Diversity is valued; all backgrounds encouraged to apply.
The predicted salary is between 48000 - 72000 £ per year.
At Eurostar, we’re fuelling the future of rail travel – operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They’re helping us build a greener, more inclusive future for everyone. Join us and you’ll be part of a passionate team which always goes the extra mile.
As the Operations REX Manager, you will be responsible for leading the Operations REX team and driving operational safety performance reviews across Eurostar’s entire network. You’ll manage a team of experts that supports all departments in ensuring safety compliance, investigating operational incidents, and providing safety-related recommendations.
This is a permanent role based at our Kings Cross office with some travel to our other sites as required.
The close date for this role is Sunday 16th March 2025.
We’re looking for someone to:
- Manage a team of operational REX experts to identify, investigate, and act on operational events, incidents, and accidents for the whole Eurostar (across all networks in the UK, France, Belgium, Netherlands, and Germany).
- Manage the Retour d’Experience and Rail Safety route documentation.
- Through established technical and operational expertise, set out the remit for local and formal investigations and provide company-wide expertise on operational safety.
- Lead the organisation’s capability to investigate operational incidents.
- Identify and propose recommended actions when trends of operational performance are apparent.
- Responsible for the provision of systems underpinning operational safety, such as weekly and periodical operating publications.
- Oversee operational investigations and provide expertise to identify immediate and underlying causes of incidents, ensuring continuous safety improvements.
- Lead the monitoring of the operations human factors performance across all departments and disciplines and propose specific actions to enhance overall performance.
- When an awareness-raising operation seems necessary following the analysis of an event (with a high risk or learning potential for the group), draw up a REX form for distribution to the business lines.
- Maintain systems for operational safety, including safety publications and the control of operating documents and acknowledgements.
- Prepare monthly Safety Management Group (SMG) reports on operational safety, highlighting trends and actions to mitigate risk.
- Act as the primary point of contact for UK authorities and internal/external partners, representing Operations on safety-related matters.
Minimum Requirements:
- Significant experience in the railway industry, with a focus on safety-related environments.
- Advanced knowledge in team management, railway safety management, and the UK & EU railway legislation.
- Strong leadership skills with a proven track record in managing cross-functional teams.
- Fluent in English with some understanding of French.
- Strong technical expertise in operational safety.
- Ability to investigate incidents thoroughly and compile detailed reports with clear recommendations.
- Excellent communication and leadership skills to effectively engage with internal and external stakeholders.
- Safety understanding and responsibility for producing safety documentation and providing safety expertise.
We’re constantly working to create a bright future for our company and our colleagues. That’s why we offer a wide range of brilliant benefits, including:
- Travel benefits that can be used for both work and play including 75% off underground network from Day 1.
- Competitive defined benefit pension scheme.
- Free Eurostar tickets.
- Discounted Eurostar tickets for friends and family.
- Ongoing training and development.
- Lots of other exclusive deals, discounts, and perks.
A whole new platform for your career – If you think you’ve got what it takes to help us make Eurostar bigger and better than ever before then we’d love to hear from you.
At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you’re pregnant or on maternity leave.
Your individuality is your strength, and we want a diverse team that reflects the world we live in.
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Operations REX Manager employer: Eurostar International
Contact Detail:
Eurostar International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations REX Manager
✨Tip Number 1
Familiarize yourself with the latest UK and EU railway legislation. Understanding the regulatory environment will not only help you in interviews but also demonstrate your commitment to safety compliance, which is crucial for the Operations REX Manager role.
✨Tip Number 2
Network with professionals in the railway industry, especially those focused on safety management. Engaging with experts can provide insights into best practices and trends, making you a more attractive candidate for the position.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in the past. Highlight your investigative skills and how you've implemented safety improvements based on your findings, as this aligns closely with the responsibilities of the Operations REX Manager.
✨Tip Number 4
Brush up on your French language skills. While fluency in English is essential, having a working knowledge of French will enhance your ability to communicate effectively across Eurostar’s network, particularly in safety-related discussions.
We think you need these skills to ace Operations REX Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations REX Manager position. Understand the key responsibilities and requirements, especially focusing on safety management and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in the railway industry, particularly in safety-related environments. Emphasize your leadership skills and any experience managing cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational safety and your understanding of the railway sector. Mention specific examples of how you've successfully managed safety compliance and investigated incidents in the past.
Highlight Language Skills: Since the role requires fluency in English and some understanding of French, make sure to mention your language skills clearly in your application. This can set you apart from other candidates.
How to prepare for a job interview at Eurostar International
✨Show Your Safety Expertise
Make sure to highlight your significant experience in safety-related environments within the railway industry. Be prepared to discuss specific incidents you've managed and the outcomes of your investigations.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led cross-functional teams in the past. Discuss your approach to team management and how you foster collaboration.
✨Understand the Regulatory Landscape
Familiarize yourself with UK and EU railway legislation. During the interview, demonstrate your advanced knowledge of these regulations and how they impact operational safety and compliance.
✨Communicate Effectively
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex safety issues or technical details. Be prepared to engage with both internal and external stakeholders.
