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For Companies At a Glance
- Tasks: Assist customers with bookings and complaints while delivering exceptional service.
- Company: Leading transportation company based in Ashford with a strong reputation.
- Benefits: Competitive salary, travel perks, ongoing training, and hybrid working model.
- Why this job: Join a dynamic team and enhance your customer service skills in a supportive environment.
- Qualifications: Fluency in English and either French, Dutch, or German; strong communication skills.
- Other info: 12-month fixed term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading transportation company based in Ashford is seeking a Customer Care Advisor for a 12-month fixed term contract. The role involves assisting customers with bookings and complaints while providing exceptional service.
Candidates must be fluent in English and either French, Dutch, or German and have strong communication and problem-solving skills.
Competitive salary and benefits include travel perks, ongoing training, and a hybrid working model.
Multilingual Customer Care Advisor - 12-Month Contract in Ashford employer: Eurostar International
Contact Detail:
Eurostar International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual Customer Care Advisor - 12-Month Contract in Ashford
✨Tip Number 1
Make sure to brush up on your language skills! Since this role requires fluency in English and another language, practice speaking and writing in both. It’ll help you stand out during interviews and show that you’re ready to assist customers effectively.
✨Tip Number 2
Research the company and its services. Knowing the ins and outs of the transportation industry and the specific services they offer will give you an edge. It shows you're genuinely interested and can help you answer questions more confidently.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle bookings and complaints, and be ready to share examples from your past experiences. This will demonstrate your problem-solving skills and ability to provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that might pop up.
We think you need these skills to ace Multilingual Customer Care Advisor - 12-Month Contract in Ashford
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in English and either French, Dutch, or German, make sure to highlight your language proficiency right at the top of your application. We want to see how you can bring your multilingual skills to our team!
Tailor Your Experience: When you're writing about your past experiences, focus on those that showcase your customer service skills. Mention specific situations where you solved problems or handled complaints effectively. This will help us see how you'd fit into our customer care team.
Be Personable: We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. A friendly tone can go a long way in showing us that you’re a great fit for our team and the kind of exceptional service we aim to provide.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Eurostar International
✨Brush Up on Your Language Skills
Since the role requires fluency in English and either French, Dutch, or German, make sure you practice speaking and understanding these languages. Prepare to demonstrate your language skills during the interview by engaging in a brief conversation in your chosen language.
✨Know the Company Inside Out
Research the transportation company thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role, such as handling complaints or assisting with bookings. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to provide exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
