At a Glance
- Tasks: Assist customers with bookings, enquiries, and complaints in a friendly, fast-paced environment.
- Company: Join Eurostar's award-winning Contact Centre in Ashford for an exciting career.
- Benefits: Enjoy travel perks, competitive salary, ongoing training, and a vibrant office culture.
- Other info: Hybrid working model after training and a supportive team atmosphere.
- Why this job: Be the voice of Eurostar and make a real difference in customer experiences.
- Qualifications: Fluent in English; French, Dutch, or German is a plus. Strong communication skills required.
The predicted salary is between 36482 - 36482 £ per year.
Description
Customer Care Advisor – 12 month fixed term contract – French, Dutch or German speaking preferred.
This is a fantastic opportunity to join our award-winning Contact Centre based in Ashford.
We are more than your typical Contact Centre and we pride ourselves on offering a friendly, fun, and fast-paced environment.
As a
Customer Care Advisor , you will be at the heart of our interactions with our customers.
Our comprehensive induction training plan ensures all our team colleagues are highly trained to assist with customer bookings, aftersales, product enquiries and customer complaints, as well as identifying opportunities to enhance a customer’s experience.
On-going regular support and training will be offered to you to help you reach your individual and team key performance targets.
Our aim is to add value for every customer who needs our help.
As the voice of Eurostar, you’ll be an ambassador for our brand, providing an engaging and positive customer experience.
This role is offered as a 12 month fixed term contract based onsite at our Ashford contact centre. The close date for this position is 5pm on Monday, 3 August 2026.
Under the current UK Government (Home Office) guidelines this role does not qualify for skilled worker sponsorship.
To apply for these roles, you will therefore require the unrestricted right to live and work in the UK without sponsorship.
Internal Use only - This position is a Travel Level 1, RFJ role based in our Contact Centre in Ashford.
Requirements
In this role, our ideal candidate will be...
- The first line response for our customers who cannot self-serve online
- Able to conduct themselves in a professional and friendly manner in all interactions with customers via phone, e-mail, social media and live chat
- Able to demonstrate a passion for our brand and a commitment to delivering an exceptional customer experience
- Able to use their creativity to proactively find solutions to drive results, responding sensitively and promptly to customer enquiries and complaints
- Actively engaged in their own performance and development that contributes to the overall performance of the Contact Centre
- A role model for the Eurostar values of Honest, Caring and Bold, demonstrating these behaviours through their engagement with colleagues and customers alike to create a respectful and positive multi-cultural working environment.
About you…
- High standard of spoken & written English and it is highly desirable you additionally speak French, Dutch or German as well as English.
Language skills should be at C1 level or above and this will be tested during the recruitment process.
- Strong communication skills – listening, written, verbal, social media and the ability to customise generic information and record customer interactions accurately.
- Comfortable and resilient working in a fast-paced, busy and sometimes challenging environment.
- Able to build strong relationships with customers and colleagues around the business.
- Able to work in a team, act on colleague and customer feedback and contribute to finding solutions for the benefit of the customer and the business.
- Evidence strong web-based navigation and IT skills.
Familiarisation with Salesforce or other CRM system is an advantage, but training will be given.
You will also be conversant with Microsoft packages, including Teams.
- To be available to work a 35-hour week, Monday to Friday with some weekend working.
Please note that our current opening hours are subject to change to meet the needs of the business.
- Able to meet targets, with strong time management and prioritisation skills.
Desirable
A background in customer service, travel or Contact Centre experience.
- Salary
- £36,482.15 per annum (Rate For Job – non-negotiable)
Benefits
We’re constantly working to create a bright future for our company and our colleagues. That’s why we offer a wide range of brilliant benefits, including:
- Travel benefits that can be used for both work and play including 75% off underground network from Day 1
- Competitive defined benefit pension scheme
- Free Eurostar tickets
- Discounted Eurostar tickets for friends and family
- Ongoing training and development
- Lots of other exclusive deals, discounts and perks
- Hybrid working - one week in the office, and one week at home (after a period of on-site training).
- Exciting and engaging modern office environment offering a calendar of social, wellbeing and engagement activities.
A whole new platform for your career - If you think you’ve got what it takes to help us make Eurostar bigger and better than ever before then we’d love to hear from you.
At Eurostar we believe in giving everyone an equal chance.
We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you’re pregnant or on maternity leave.
Your individuality is your strength, and we want a diverse team that reflects the world we live in.
Here’s what our team say..
- ‘I love where I work and the people I work with…’
- ‘I wouldn't change anything about my job. The team are great, all the staff are very friendly’
- ‘Excellent people working together as a team, we are all here to help each other
Please note that this role is only based in Ashford, Kent.
If you will be travelling daily to Ashford for this role, please ensure you have checked how much this will cost you as annual season tickets are c£6,000 from the London area.
If you are looking for a London based role, please check our website for other vacancies.
Customer Care Advisors - French, Dutch or German speaking desirable in Ashford employer: Eurostar International
Eurostar International is an exceptional employer, offering a dynamic work environment in the heart of London. With a strong focus on employee development, we provide ongoing training and unique benefits such as travel discounts, making this role not only rewarding but also enriching for your career. Join us to be part of a collaborative culture that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisors - French, Dutch or German speaking desirable in Ashford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Eurostar International.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Eurostar International. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisors - French, Dutch or German speaking desirable in Ashford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Eurostar International.
How to prepare for a job interview at Eurostar International
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Eurostar International's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Eurostar International offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
