The Corporate Business Systems Analyst performs a critical role within ETEL Technology Team with the responsibility of ensuring stability, continuity and availability of the core applications within our Business. The role holder also provides a rapid response to incidents and escalated user queries.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users.
The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload.
On occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers.
The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well as other ETEL group locations if required.
The Day to Day Service Delivery – ensure that the service delivered meets the business requirements;
Continual Service Improvement – continual development of the service and consistent levels of high customer satisfaction;
Projects – work with the Project Management Office, providing a technical resource;
Product Ownership – responsible for products within the team, providing training and support to members of the team and our customers;
Knowledge Transition – share knowledge within the team to provide a resilient service to our customers.
Who we're looking for Experience of Business Systems or Business Applications
Considerable experience in customer facing role
Of graduate calibre or in lieu of degree, extensive industry experience will be considered
Ability to undertake the above responsibilities
Exceptional communication and presentation skills
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Reliable and adaptable
Full UK Cat B drivers...
Corporate Business Systems Analyst in Letchworth employer: European Tyre Enterprise
At Stapletons, we pride ourselves on being an excellent employer, offering a dynamic work environment where you can develop your skills as a Dealership Tyre Fitter. With a strong focus on employee growth and an industry-leading benefits package, we ensure that our team members feel valued and supported in their careers. Located at prestigious contracted dealerships, you'll enjoy the stability of a well-established company while working with cutting-edge automotive technology and a friendly, professional team.
