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For Companies At a Glance
- Tasks: Ensure stability and availability of core applications while responding to user queries.
- Company: Join a dynamic tech team at ETEL, focused on innovation and service excellence.
- Benefits: Enjoy a performance bonus, generous leave, exclusive discounts, and award-winning training.
- Why this job: Make a real impact by improving business systems and enhancing user satisfaction.
- Qualifications: Experience in business systems and customer-facing roles; strong communication skills required.
- Other info: Hybrid work model with excellent career growth opportunities and wellbeing support.
The predicted salary is between 36000 - 60000 £ per year.
The Corporate Business Systems Analyst performs a critical role within ETEL Technology Team with the responsibility of ensuring stability, continuity and availability of the core applications within our Business. The role holder also provides a rapid response to incidents and escalated user queries.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload. On occasion, the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well as other ETEL group locations if required.
Day to Day
- Service Delivery – ensure that the service delivered meets the business requirements
- Continual Service Improvement – continual development of the service and consistent levels of high customer satisfaction
- Projects – work with the Project Management Office, providing a technical resource
- Product Ownership – responsible for products within the team, providing training and support to members of the team and our customers
- Knowledge Transition – share knowledge within the team to provide a resilient service to our customers
Who we’re looking for
- Experience of Business Systems or Business Applications
- Considerable experience in customer facing role
- Of graduate calibre or in lieu of degree, extensive industry experience will be considered
- Ability to undertake the above responsibilities
- Exceptional communication and presentation skills
- Able to work under pressure and meet deadlines
- Reliable and adaptable
The Perks
- Performance related bonus up to 10% of annual salary
- 33 days annual leave including bank holidays, increasing to 38 days with service
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family
Corporate Business Systems Analyst in Letchworth employer: EUROPEAN TYRE ENTERPRISE LIMITED
Contact Detail:
EUROPEAN TYRE ENTERPRISE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Business Systems Analyst in Letchworth
✨Tip Number 1
Network like a pro! Reach out to current employees at ETEL or similar companies on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to business systems and customer service. We should also have examples ready that showcase our problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, it’s not just about what we say, but how we say it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we meet the specific needs of the Corporate Business Systems Analyst role.
We think you need these skills to ace Corporate Business Systems Analyst in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Corporate Business Systems Analyst role. Highlight your problem-solving abilities and any relevant experience with business systems or applications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've delivered high-quality service in previous roles and how you handle pressure.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EUROPEAN TYRE ENTERPRISE LIMITED
✨Know Your Systems
Make sure you brush up on the core applications and systems relevant to the role. Familiarise yourself with common issues and solutions, as well as any recent updates or changes in technology that might affect service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific incidents where you provided rapid responses to user queries or improved service delivery. This will demonstrate your ability to think on your feet and prioritise effectively.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical concepts, so being able to simplify your language for non-technical stakeholders is key.
✨Be Ready for Flexibility
Understand that the role may require working outside normal hours. Be prepared to discuss your availability and willingness to adapt to the needs of the team. Showing that you're reliable and adaptable can set you apart from other candidates.
