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- Tasks: Ensure stability and availability of core applications while responding to user queries.
- Company: Join a dynamic tech team at ETEL, focused on innovation and service excellence.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and exclusive discounts.
- Why this job: Make a real impact by improving business systems and enhancing user experience.
- Qualifications: Experience in business systems and customer-facing roles; strong communication skills required.
- Other info: Hybrid work model with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Corporate Business Systems Analyst performs a critical role within ETEL Technology Team with the responsibility of ensuring stability, continuity and availability of the core applications within our Business. The role holder also provides a rapid response to incidents and escalated user queries.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users. The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload.
On occasion, the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers. The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well as other ETEL group locations if required.
- Day to Day Service Delivery – ensure that the service delivered meets the business requirements
- Continual Service Improvement – continual development of the service and consistent levels of high customer satisfaction
- Projects – work with the Project Management Office, providing a technical resource
- Product Ownership – responsible for products within the team, providing training and support to members of the team and our customers
- Knowledge Transition – share knowledge within the team to provide a resilient service to our customers
Who we’re looking for:
- Experience of Business Systems or Business Applications
- Considerable experience in customer facing role
- Of graduate calibre or in lieu of degree, extensive industry experience will be considered
- Ability to undertake the above responsibilities
- Exceptional communication and presentation skills
- Able to work under pressure and meet deadlines
- Reliable and adaptable
The Perks:
- Performance related bonus up to 10% of annual salary
- 33 days annual leave including bank holidays, increasing to 38 days with service
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Wide range of wellbeing support for you and your family
Corporate Business Systems Analyst in Letchworth Garden City employer: EUROPEAN TYRE ENTERPRISE LIMITED
Contact Detail:
EUROPEAN TYRE ENTERPRISE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Business Systems Analyst in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to current employees at ETEL or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to business systems and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you’ve worked under pressure or adapted to changes. This role is all about stability and continuity, so demonstrating your flexibility will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Corporate Business Systems Analyst in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Corporate Business Systems Analyst. Highlight your experience with business systems and customer-facing roles, and don’t forget to showcase those problem-solving skills we’re after!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or experiences that relate to the responsibilities outlined in the job description.
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your ability to convey complex information simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EUROPEAN TYRE ENTERPRISE LIMITED
✨Know Your Systems
Make sure you brush up on the core applications and systems relevant to the role. Familiarise yourself with common issues and solutions, as well as any recent updates or changes in technology that might affect service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific incidents where you provided rapid responses to user queries or improved service delivery. This will demonstrate your ability to think on your feet and prioritise effectively.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex information is key.
✨Be Ready for a Hybrid Work Discussion
Understand the hybrid nature of the role and be prepared to discuss your flexibility regarding working hours and locations. Highlight your adaptability and willingness to collaborate with teams across different sites, as this will show you're a team player.
