The Corporate Business Systems Analyst performs a critical role within ETEL Technology Team with the responsibility of ensuring stability, continuity and availability of the core applications within our Business. The role holder also provides a rapid response to incidents and escalated user queries.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, and ensuring the delivery of a high-quality service to our end users.
The role holder should be a motivated team player with strong problem-solving skills, excellent communication and people skills, often working under pressure with the ability to prioritise a busy workload.
On occasion the Corporate Business Systems Analyst may be asked to work outside normal business hours, assisting the ETEL Technology teams to deliver a consistent service for our customers.
The role will operate on a hybrid basis, to include time spent onsite at our central offices in Letchworth as well as other ETEL group locations if required.
The Day to Day Service Delivery ensure that the service delivered meets the business requirements;
Continual Service Improvement continual development of the service and consistent levels of high customer satisfaction;
Projects work with the Project Management Office, providing a technical resource;
Product Ownership responsible for products within the team, providing training and support to members of the team and our customers;
Knowledge Transition share knowledge within the team to provide a resilient service to our customers.
Who we're looking for Experience of Business Systems or Business Applications
Considerable experience in customer facing role
Of graduate calibre or in lieu of degree, extensive industry experience will be considered
Ability to undertake the above responsibilities
Exceptional communication and presentation skills
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Reliable and adaptable
Full UK Cat B drivers licence desirable
The Perks Performance related bonus up to 10% of annual salary
33 days annual leave including
Corporate Business Systems Analyst employer: EUROPEAN TYRE ENTERPRISE LIMITED
As a Property Repairs Coordinator at our central offices in Letchworth, you will join a supportive and dynamic team that values collaboration and continuous improvement. We offer a hybrid working model after your initial training, allowing for a balanced work-life integration, alongside opportunities for professional growth within a company that prioritises employee development and well-being. Our commitment to fostering a positive work culture ensures that you will feel valued and empowered in your role, making it an excellent place to build a meaningful career.
Contact Details:
EUROPEAN TYRE ENTERPRISE LIMITED Recruitment Team
