At a Glance
- Tasks: Engage with players and support teams, ensuring smooth communication and event delivery.
- Company: Join the European Tour, a leader in global golf events.
- Benefits: Remote work, dynamic environment, and opportunities to travel internationally.
- Other info: Exciting role with diverse responsibilities and excellent career growth potential.
- Why this job: Be at the heart of golf, working with world-class players and making an impact.
- Qualifications: Fluency in English and another European language; experience in the golf industry preferred.
The predicted salary is between 36000 - 60000 £ per year.
The European Tour group administers golf's global Tour—the DP World Tour, the HotelPlanner Tour, the Legends Tour and the G4D Tour (golf for the disabled)—as well as golf's greatest team contest, the Ryder Cup.
The Opportunity: We're looking for a Player Relations Executive with fluency in English and at least one other European language. This is an essential requirement because many Tour players do not speak English as their first language. The successful candidate will be assigned to players they can best support in their native language, helping us provide high‐quality, accessible communication to all members and their support teams. If you thrive in a fast‐paced, international environment and love working with people, this could be the perfect role for you.
The Role: You'll be the trusted point of contact for players, their managers/agents, and internal teams across the European Tour. Through clear communication, smart problem solving and strong collaboration, you'll help ensure our members feel supported, informed and valued. You'll also play a central role at tournaments, guiding players through key projects, coordinating member education and surveys, and ensuring sponsor and promoter commitments are delivered smoothly. This is a visible, hands‐on role where no two days look the same.
What you'll be doing
- Member & Stakeholder Engagement
- Build strong, meaningful relationships with members, managers and agents, ensuring they receive timely and accurate information.
- Manage communication planning, feedback, and time‐critical problem solving.
- Maintain member interaction and cooperation through the Player Pod system.
- Mentor rookie members, affiliates and managers where appropriate.
- Project & Event Delivery
- Coordinate member involvement in social, digital and broadcast content, from planning through to delivery.
- Lead on SAVA (Sponsor Added Value Activation), designing and executing innovative activations across the Tour.
- Support promoters, sponsors, federations and associations (ETCA, ETWA, etc.) through excellent communication and on‐the‐ground delivery.
- Manage tracking documents including tournament invitations, surveys and member schedules.
- Tour Support
- Build trusted, long‐term relationships to help retain top‐player participation.
- Support the Hotel Planner Tour by attending selected tournaments and acting as liaison for members gaining or losing DPWT cards.
About you:
- Essential will be your ability to speak English and another European language at a native level (Preferred would be French, Spanish or German)
- Proven experience working in the professional golf industry.
- Experience at sporting events (beneficial but not essential).
- Strong understanding of the European Tour business and ET/HPT/ST Member Regulations.
- Excellent organisation, communication and project management skills.
- Confident, articulate and able to build credible relationships at all levels.
- Comfortable using Microsoft Word, Excel, PowerPoint, Teams and Outlook.
- Flexibility to travel extensively in the UK and internationally, including occasional extended hours.
This role puts you at the heart of the European Tour, working with world‐class players, collaborating across departments, and helping deliver unforgettable experiences. If you enjoy variety, people and problem‐solving, you'll feel right at home.
The Application: When applying for this role please highlight at the top of your CV your Fluency in both English and another European Language. The European Tour group promote diversity, equality, and inclusion. We ensure that we make employment decisions by matching our business needs with skills and experience of candidates, regardless of anything.
Player Relations Executive in London employer: European Tour group
The European Tour group is an exceptional employer, offering a dynamic and inclusive work culture that values diversity and fosters employee growth. As a Player Relations Executive, you will thrive in a fast-paced international environment, building meaningful relationships with world-class players while enjoying the flexibility of remote work and opportunities for travel. With a commitment to providing high-quality support and communication, this role ensures that every day brings new challenges and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Player Relations Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at European Tour group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like European Tour group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Player Relations Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to European Tour group:Your cover letter is your chance to shine! Tell us why you want to work at European Tour group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at European Tour group!
How to prepare for a job interview at European Tour group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
