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For Companies At a Glance
- Tasks: Support clients by resolving technical issues and improving systems.
- Company: Join a leading SaaS company in construction cost engineering based in Manchester.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact on client satisfaction while enhancing your technical skills.
- Qualifications: 5 years of software client support experience and ITIL certification required.
- Other info: Work in a dynamic team and engage with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support and Operations Engineer | SaaS
A specialist construction cost engineering practice, with expertise in infrastructure and a SaaS offering, is looking to hire a Technical Support and Operations Engineer to join the company in Manchester.
About the Role:
As a Technical Support and Operations Engineer, you\’ll be the bridge between our clients and our technical expertise. You\’ll not only resolve complex issues but also contribute to the continuous improvement of our systems and processes. Your work will directly impact client satisfaction and the overall efficiency of our operations.
What You\’ll Do:
- Client Advocacy: Champion our clients\’ needs, providing top-tier support and fostering positive relationships.
- Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently.
- Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives.
- Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs.
- System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment.
- Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement.
- Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution.
Your Skills and Attributes:
- Client-Centric Communication: Exceptional verbal and written communication skills with the ability to translate technical concepts for diverse audiences.
- Analytical Prowess: A strong analytical mindset to dissect complex problems and develop effective solutions.
- Technical Proficiency: Solid understanding of software solutions, database querying (SQL Server, Oracle), and scripting languages (Bash, Python).
- Cloud Expertise: Experience working in an AWS environment.
- Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting.
- Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams.
- Industry Standards: ITIL certification is required.
- Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system.
- Experience: Minimum 5 years of experience in software client support.
Interested? Apply directly through LinkedIn, or send your CV to
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Technical Support and Operations Engineer employer: European Tech Recruit
Contact Detail:
European Tech Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support and Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific software solutions and tools mentioned in the job description, such as SQL Server, Oracle, and scripting languages like Bash and Python. This will not only boost your confidence but also allow you to speak knowledgeably about your experience during any discussions.
✨Tip Number 2
Brush up on your understanding of ITIL principles, as this is a requirement for the role. Being able to discuss how you've applied ITIL practices in previous positions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed incidents or resolved technical issues in a fast-paced environment. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Showcase your client-centric approach by preparing anecdotes that demonstrate your ability to build rapport and advocate for clients' needs. This will illustrate your alignment with the company's focus on client satisfaction.
We think you need these skills to ace Technical Support and Operations Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support and Operations Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, client communication, and problem-solving. Emphasise your familiarity with software solutions, database querying, and any experience with AWS or ticketing systems like Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client advocacy and operational excellence. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at European Tech Recruit
✨Showcase Your Technical Skills
Be prepared to discuss your technical proficiency in software solutions, database querying, and scripting languages. Highlight any relevant experience you have with AWS and how you've used these skills to solve problems in previous roles.
✨Demonstrate Client-Centric Communication
Since the role involves client advocacy, practice explaining complex technical concepts in simple terms. Use examples from your past experiences where you successfully communicated with clients or non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific technical challenges you've faced. Prepare a few examples that showcase your analytical prowess and collaborative problem-solving skills, especially those that involved cross-functional teams.
✨Familiarise Yourself with Incident Management Tools
Since the role requires experience with ticketing systems like Jira, brush up on your knowledge of these tools. Be ready to discuss how you've used them in the past to manage incidents and improve service delivery.
