At a Glance
- Tasks: Lead the design of innovative Voice AI solutions for a top banking client.
- Company: Join a leading bank at the forefront of AI technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer engagement.
- Why this job: Shape the future of banking with cutting-edge Voice AI and data architecture.
- Qualifications: Extensive experience in Voice AI and Data Architecture required.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI, data strategy, and customer engagement, acting as a trusted advisor to drive intelligent, data-driven IVR transformation.
Key Responsibilities
- Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams.
- Design and deliver Voice AI / Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX / CCAI Vertex AI (LLMs, RAG, agent frameworks).
- Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch), integration with data lakes, warehouses (BigQuery), Customer 360 and contextual data enablement.
- Build RAG-based knowledge systems integrating structured and unstructured banking data.
- Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).
- Ensure integration with core banking, CRM, and analytics platforms.
- Establish data governance, lineage, quality, and compliance frameworks (GDPR, PCI-DSS).
- Drive conversation analytics, observability, and feedback loops to continuously improve AI performance.
Key Skills
- Strong expertise in Voice AI / Conversational AI architecture.
- Deep knowledge of Data Architecture (data lakes, pipelines, streaming, analytics).
- Experience with GCP data stack (BigQuery, Pub/Sub, Dataflow, Cloud Storage).
- Understanding of RAG, embeddings, and knowledge retrieval frameworks.
- Strong stakeholder engagement and consulting skills.
- Experience 12-18+ years in architecture with focus on data + AI platforms.
- Proven experience in Voice AI / IVR / Contact Center transformation programs.
- Hands-on experience designing enterprise data platforms in banking.
- Experience working in regulated financial environments.
- Track record of driving data-driven CX transformation initiatives.
Preferred Qualifications
- Experience with Customer 360, real-time personalization, and behavioral analytics.
- Exposure to multi-agent AI architectures and tool invocation frameworks.
- Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect).
- Strong understanding of AI/ML lifecycle, MLOps, and data governance.
- Experience working with Tier-1 banks or large financial institutions.
Certifications
- Google Cloud Professional Data Engineer (Highly Preferred).
- Google Professional Cloud Architect.
- Google Machine Learning Engineer.
- Certifications in Conversational AI (Dialogflow CX or equivalent).
- TOGAF / Enterprise Architecture certifications.
- Data certifications (good to have): CDMP, Databricks, Snowflake.
Voice AI Lead Architect Data Architecture - Banking employer: EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
Join a leading banking institution that prioritises innovation and employee development, offering a dynamic work culture where your expertise in Voice AI and Data Architecture will be valued. With a strong focus on collaboration and continuous improvement, you'll have access to cutting-edge technology and opportunities for professional growth, all while contributing to transformative projects that enhance customer engagement. Located in a vibrant financial hub, this role not only promises meaningful work but also the chance to make a significant impact in the banking sector.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Recruitment Team
