At a Glance
- Tasks: Lead a transformative IVR program for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading bank and be part of an innovative team driving digital transformation.
- Benefits: Competitive salary, professional development, and the chance to work with industry leaders.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in banking by designing AI-driven solutions that enhance customer experience.
- Qualifications: Experience in enterprise architecture and strong stakeholder engagement skills required.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Strong banking domain expertise (retail, lending, payments, contact center).
- Expertise in Conversational AI / IVR and GCP architecture.
- Knowledge of Agentic AI, RAG, and API-led integrations.
- Exceptional stakeholder engagement and influencing skills.
- Experience 12-18+ years in enterprise architecture / solution design.
- Proven experience in onsite client-facing roles in banking programs.
- Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
- Experience with large-scale digital transformation in regulated environments.
- Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred).
- Google Professional Machine Learning Engineer.
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent).
- TOGAF / Enterprise Architecture certifications.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Recruitment Team
We think you need these skills to ace Enterprise Architect Onsite Lead - Agentic IVR Banking in London
Enterprise Architecture
GCP (Google Cloud Platform)
Agentic IVR Architecture Design
Conversational AI
Stakeholder Engagement
API-led Integrations
Banking Domain Expertise
