At a Glance
- Tasks: Architect and deliver BMC Helix ITSM solutions while leading migrations and integrations.
- Company: Join a dynamic team in a highly regulated environment.
- Benefits: Competitive contract rates, flexible onsite work, and opportunities for professional growth.
- Other info: Mentorship opportunities and collaboration with diverse teams await you.
- Why this job: Make a significant impact by shaping IT service management solutions.
- Qualifications: 8+ years of experience with BMC Remedy and strong integration skills required.
The predicted salary is between 55000 - 65000 £ per year.
Role: Senior Engineer / Architect
Type: Contract
Location: Andover (2 days per week onsite)
Clearance: Active SC Clearance Required
We are specifically looking for SC Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments.
Key Responsibilities:- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
- 8+ years' hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
- Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
- Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS / Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
- Excellent communication skills and ability to lead technical workstreams across multi-team organizations.
BMC Helix Architect / Senior Engineer in Hampshire employer: EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
Join a forward-thinking company in Andover that values innovation and collaboration, offering a dynamic work culture where your expertise as a BMC Helix Architect/Senior Engineer will be recognised and rewarded. With a strong focus on employee growth, we provide opportunities for professional development and mentorship, ensuring you can advance your career while working on cutting-edge ITSM solutions in a highly regulated environment. Enjoy the unique advantage of a flexible work arrangement, with two days per week onsite, allowing for a balanced work-life integration.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Recruitment Team
