At a Glance
- Tasks: Lead the design of innovative Voice AI solutions for a top banking client.
- Company: Join a leading bank at the forefront of AI technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer engagement.
- Why this job: Shape the future of banking with cutting-edge Voice AI and data architecture.
- Qualifications: Extensive experience in Voice AI and Data Architecture required.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP. This role combines conversational AI, data strategy, and customer engagement, acting as a trusted advisor to drive intelligent, data-driven IVR transformation.
Key Responsibilities
- Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams.
- Design and deliver Voice AI / Agentic IVR solutions leveraging:
- Google CES/CXAS, Dialogflow CX / CCAI
- Vertex AI (LLMs, RAG, agent frameworks)
- Define and implement enterprise data architecture for Voice AI:
- Conversation data pipelines (real-time + batch)
- Integration with data lakes, warehouses (BigQuery)
- Customer 360 and contextual data enablement
- Build RAG-based knowledge systems integrating structured and unstructured banking data.
- Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).
- Ensure integration with core banking, CRM, and analytics platforms.
- Establish data governance, lineage, quality, and compliance frameworks (GDPR, PCI-DSS).
- Drive conversation analytics, observability, and feedback loops to continuously improve AI performance.
Key Skills
- Strong expertise in Voice AI / Conversational AI architecture
- Deep knowledge of Data Architecture (data lakes, pipelines, streaming, analytics)
- Experience with GCP data stack (BigQuery, Pub/Sub, Dataflow, Cloud Storage)
- Understanding of RAG, embeddings, and knowledge retrieval frameworks
- Strong stakeholder engagement and consulting skills
- Experience ~12-18+ years in architecture with focus on data + AI platforms
- Proven experience in Voice AI / IVR / Contact Center transformation programs
- Hands-on experience designing enterprise data platforms in banking
- Experience working in regulated financial environments
- Track record of driving data-driven CX transformation initiatives
Preferred Qualifications
- Experience with Customer 360, real-time personalization, and behavioral analytics
- Exposure to multi-agent AI architectures and tool invocation frameworks
- Experience with CCaaS platforms (Google CES/CXAS, Genesys, NICE, Amazon Connect)
- Strong understanding of AI/ML lifecycle, MLOps, and data governance
- Experience working with Tier-1 banks or large financial institutions
Certifications
- Google Cloud Professional Data Engineer (Highly Preferred)
- Google Professional Cloud Architect
- Google Machine Learning Engineer
- Certifications in Conversational AI (Dialogflow CX or equivalent)
- TOGAF / Enterprise Architecture certifications
- Data certifications (good to have): CDMP, Databricks, Snowflake
Locations
Voice AI Lead Architect Data Architecture - Banking in Cheshire, Warrington employer: EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
Join a leading banking institution that prioritises innovation and employee development, offering a dynamic work culture where your expertise in Voice AI and Data Architecture will be valued. With a focus on collaboration and cutting-edge technology, you'll have the opportunity to drive impactful projects while enjoying comprehensive benefits and professional growth in a supportive environment. Located in a vibrant city, this role not only promises meaningful work but also a chance to thrive in a forward-thinking organisation committed to excellence.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voice AI Lead Architect Data Architecture - Banking in Cheshire, Warrington
✨Tap into Campus Networks
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We think you need these skills to ace Voice AI Lead Architect Data Architecture - Banking in Cheshire, Warrington
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED.
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How to prepare for a job interview at EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
