At a Glance
- Tasks: Architect and deliver BMC Helix ITSM solutions while leading migrations and integrations.
- Company: Join a dynamic team in a highly regulated environment focused on innovation.
- Benefits: Competitive contract rates, flexible working arrangements, and opportunities for professional growth.
- Other info: Mentorship opportunities and a chance to lead technical initiatives across teams.
- Why this job: Make a real impact by shaping IT service management solutions in a collaborative setting.
- Qualifications: Strong engineering background, SC clearance, and experience with BMC Helix and ITIL v4.
The predicted salary is between 60000 - 75000 £ per year.
Role: Senior Engineer / Architect
Type: Contract
Location: Andover 2 days per week onsite
Clearance: Active SC Clearance Required
We are specifically looking for SC Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments.
Key Responsibilities
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Skills
- Experience with BMC Helix iPaaS / Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
- Excellent communication skills and ability to lead technical workstreams across multi-team organizations.
BMC Helix Architect / Senior Engineer employer: EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Sheffield. With competitive daily rates and opportunities for professional growth, employees are encouraged to develop their skills in cutting-edge technologies like Azure Cloud and CI/CD. The company values independence and creativity, making it an ideal place for those seeking meaningful and rewarding employment in the tech industry.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED Recruitment Team
