At a Glance
- Tasks: Lead the design of innovative Voice AI solutions and data architecture for banking.
- Company: Join a leading financial institution at the forefront of AI technology.
- Benefits: Attractive salary, professional growth opportunities, and a dynamic work environment.
- Other info: Collaborate with top-tier banks and drive impactful data-driven transformations.
- Why this job: Shape the future of banking with cutting-edge Voice AI and data strategies.
- Qualifications: Extensive experience in Voice AI, data architecture, and stakeholder engagement.
The predicted salary is between 125000 - 125000 £ per year.
Salary: £125,000 - £125,000 per year
Requirements
- Strong expertise in Voice AI / Conversational AI architecture
- Deep knowledge of Data Architecture, including data lakes, pipelines, streaming, and analytics
- Experience with the GCP data stack, including BigQuery, Pub/Sub, Dataflow, and Cloud Storage
- Understanding of RAG, embeddings, and knowledge retrieval frameworks
- Strong stakeholder engagement and consulting skills
- 12–18 years of architecture experience with a focus on data and AI platforms
- Proven experience in Voice AI, IVR, or Contact Center transformation programs
- Hands-on experience designing enterprise data platforms in banking
- Experience working in regulated financial environments
- Track record of driving data-driven CX transformation initiatives
- Preferred: experience with Customer 360, real-time personalization, and behavioral analytics
- Preferred: exposure to multi-agent AI architectures and tool invocation frameworks
- Preferred: experience with CCaaS platforms such as Google CES/CXAS, Genesys, NICE, or Amazon Connect
- Preferred: strong understanding of AI/ML lifecycle, MLOps, and data governance
- Preferred: experience working with Tier-1 banks or large financial institutions
- Preferred certifications: Google Cloud Professional Data Engineer, Google Professional Cloud Architect, Google Machine Learning Engineer, Conversational AI certification (Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications, and data certifications such as CDMP, Databricks, or Snowflake
Responsibilities
- Act as the onsite Voice AI and Data Architecture lead, building strong relationships with banking stakeholders across business, data, and IT teams
- Design and deliver Voice AI / Agentic IVR solutions leveraging Google CES/CXAS, Dialogflow CX / CCAI, and Vertex AI
- Define and implement enterprise data architecture for Voice AI, including conversation data pipelines, real-time and batch processing, and integration with data lakes and warehouses such as BigQuery
- Enable Customer 360 and contextual data for Voice AI use cases
- Build RAG-based knowledge systems integrating structured and unstructured banking data
- Architect data-driven decisioning for voice agents, including personalization, next-best action, and fraud detection signals
- Ensure integration with core banking, CRM, and analytics platforms
- Establish data governance, lineage, quality, and compliance frameworks including GDPR and PCI-DSS
- Drive conversation analytics, observability, and feedback loops to continuously improve AI performance
Technologies
- AI Architect
- BigQuery
- Cloud
- CRM
- Databricks
- GCP
- Genesys
- Machine Learning
- TOGAF
Voice AI Lead Architect in Manchester employer: EUROPEAN SOFTWARE SOLUTIONS LIMITED
As a leading employer in the financial technology sector, we offer an innovative work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and access to cutting-edge technologies, particularly in Voice AI and data architecture. Located in a vibrant city, we provide a dynamic workplace culture that values diversity and encourages meaningful contributions to transformative banking solutions.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voice AI Lead Architect in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like EUROPEAN SOFTWARE SOLUTIONS LIMITED. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Voice AI Lead Architect in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to EUROPEAN SOFTWARE SOLUTIONS LIMITED.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on EUROPEAN SOFTWARE SOLUTIONS LIMITED's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at EUROPEAN SOFTWARE SOLUTIONS LIMITED
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with EUROPEAN SOFTWARE SOLUTIONS LIMITED.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at EUROPEAN SOFTWARE SOLUTIONS LIMITED will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former EUROPEAN SOFTWARE SOLUTIONS LIMITED employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
