Enterprise Architect Onsite Lead - Manchester

Requirements

• We bring 12-18 years of experience in enterprise architecture or solution design.
• We have proven experience in onsite, client-facing roles on banking programs.
• We have strong banking domain expertise across retail banking, lending, payments, and contact center operations.
• We have expertise in conversational AI, IVR, and GCP architecture.
• We have knowledge of agentic AI, RAG, and API-led integrations.
• We have exceptional stakeholder engagement and influencing skills.
• We have hands‑on experience delivering IVR, contact center, or conversational AI transformations.
• We have experience leading large‑scale digital transformation in regulated environments.
• We have a track record of engaging executive stakeholders and driving customer experience initiatives.
• We have experience working with Tier‑1 banks or financial institutions.
• We understand banking regulations, including data privacy and PCI‑DSS or GDPR‑equivalent requirements.
• We have exposure to CCaa S platforms such as Google CXAS/CES, Genesys, NICE, or Amazon Connect.
• We have experience in multi‑agent orchestration or agentic frameworks.
• We are familiar with AI governance, risk management, and model validation frameworks.
• We hold a Google Cloud Professional Architect certification.
• We hold a Google Professional Machine Learning Engineer certification.
• We hold certifications in conversational AI platforms such as Google CES, Dialogflow CX, or equivalent.
• We hold TOGAF or other enterprise architecture certifications.

Responsibilities

• We serve as the primary onsite liaison for banking stakeholders and build trusted relationships across business, operations, and IT.
• We lead agentic IVR architecture design using GCP technologies such as CXAS, Dialogflow CX, ADK, Vertex AI, and Apigee for banking use cases.
• We translate business goals into secure, compliant, and scalable AI‑driven conversational solutions.
• We drive CX transformation and automation strategies aligned with regulatory requirements.
• We ensure seamless integration with core banking systems and CCaa S platforms.
• We establish governance, compliance, and AI guardrails, including data privacy, auditability, and explainability.
• We oversee delivery teams to ensure quality, performance, and resilience.

Technologies

• AI
• API
• Apigee
• Architect
• Cloud
• GCP
• Genesys
• Machine Learning
• TOGAF

More

We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP.

This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.

We work on banking use cases including customer servicing, fraud checks, payments, and loan inquiries, with a focus on secure, compliant, and scalable AI‑driven conversational experiences.

We also emphasize governance, AI guardrails, and large‑scale transformation in regulated environments.

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