At a Glance
- Tasks: Architect and deliver BMC Helix ITSM solutions while leading migrations and integrations.
- Company: Join a dynamic team in a highly regulated environment focused on innovation.
- Benefits: Competitive salary, professional development, and the chance to mentor others.
- Other info: Onsite attendance two days a week with excellent career growth opportunities.
- Why this job: Make a real impact by evolving ITSM capabilities in a complex setting.
- Qualifications: 8+ years of experience with BMC Helix ITSM and strong engineering skills required.
Salary: £117,000 - £117,000 per year
Requirements:
- Active SC Clearance.
- Strong engineering and architecture background, preferably within highly regulated environments.
- At least 8 years of hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules including Incident, Problem, Change, CMDB, Asset, Service Request, and Knowledge.
- Proficiency in AR System workflow, including Filters, Escalations, and Active Links, as well as Smart IT configuration.
- Strong REST/SOAP API integration skills and experience with BMC Helix iPaaS / Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certification at minimum; Managing Professional or Strategic Leader is preferred.
- Excellent communication skills and the ability to lead technical workstreams across multi-team organizations.
Responsibilities:
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as a Level 3 escalation point, monitor platform health, and manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Technologies: API, Architect, Bash, CMDB, ITIL, ITSM, PowerShell, Python, REST, SOAP
We are recruiting for a Senior Engineer / Architect contract role based in Andover, with onsite attendance required two days per week. We are seeking an SC-cleared contractor to join us in delivering and evolving BMC Helix ITSM capability within a complex, highly regulated environment. The role offers the opportunity to lead architecture, migration, integrations, and platform operations while working closely with stakeholders and mentoring the broader ITSM team.
BMC Helix Architect / Senior Engineer in London employer: EUROPEAN SOFTWARE SOLUTIONS LIMITED
Join a forward-thinking company in Andover that values innovation and expertise, offering a competitive salary of £117,000 per year. With a strong emphasis on employee growth, you will have the opportunity to lead critical projects in a highly regulated environment while collaborating with a talented team. Our supportive work culture fosters mentorship and continuous learning, making it an excellent place for professionals looking to make a meaningful impact in ITSM solutions.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMC Helix Architect / Senior Engineer in London
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We think you need these skills to ace BMC Helix Architect / Senior Engineer in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
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