At a Glance
- Tasks: Lead architecture and migration of BMC Helix ITSM solutions in a dynamic environment.
- Company: Join a forward-thinking team focused on innovative IT service management.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Onsite attendance required two days a week; excellent mentorship opportunities available.
- Why this job: Make a significant impact in a highly regulated environment while advancing your career.
- Qualifications: 8+ years in BMC Helix ITSM with strong engineering and architecture skills required.
The predicted salary is between 117000 - 117000 £ per year.
Salary: £117,000 - 117,000 per year
Requirements
- Active SC Clearance.
- Strong engineering and architecture background, preferably within highly regulated environments.
- At least 8 years of hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules including Incident, Problem, Change, CMDB, Asset, Service Request, and Knowledge.
- Proficiency in AR System workflow, including Filters, Escalations, and Active Links, as well as Smart IT configuration.
- Strong REST/SOAP API integration skills and experience with BMC Helix iPaaS / Integration Service.
- Scripting ability in Python, PowerShell, or Bash for automation tasks.
- Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
- ITIL v4 Foundation certification at minimum; Managing Professional or Strategic Leader is preferred.
- Excellent communication skills and the ability to lead technical workstreams across multi-team organizations.
Responsibilities
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as a Level 3 escalation point, monitor platform health, and manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Technologies
- API
- Architect
- Bash
- CMDB
- ITIL
- ITSM
- PowerShell
- Python
- REST
- SOAP
We are recruiting for a Senior Engineer / Architect contract role based in Andover, with onsite attendance required two days per week. We are seeking an SC-cleared contractor to join us in delivering and evolving BMC Helix ITSM capability within a complex, highly regulated environment. The role offers the opportunity to lead architecture, migration, integrations, and platform operations while working closely with stakeholders and mentoring the broader ITSM team.
BMC Helix Architect / Senior Engineer employer: EUROPEAN SOFTWARE SOLUTIONS LIMITED
Join a forward-thinking company that values innovation and expertise, offering a dynamic work culture in Andover. With a strong focus on employee growth, we provide opportunities for professional development and mentorship while working on cutting-edge BMC Helix ITSM solutions in a highly regulated environment. Enjoy competitive compensation and the chance to make a meaningful impact within a collaborative team dedicated to excellence.
Contact Details:
EUROPEAN SOFTWARE SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMC Helix Architect / Senior Engineer
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at EUROPEAN SOFTWARE SOLUTIONS LIMITED for the best chance!
We think you need these skills to ace BMC Helix Architect / Senior Engineer
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of EUROPEAN SOFTWARE SOLUTIONS LIMITED and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and EUROPEAN SOFTWARE SOLUTIONS LIMITED time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at EUROPEAN SOFTWARE SOLUTIONS LIMITED
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to EUROPEAN SOFTWARE SOLUTIONS LIMITED. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
