At a Glance
- Tasks: Make a difference by helping families book vaccinations through calls and emails.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a mission to fight disease and save lives in your community.
- Qualifications: GCSE level education and experience in customer service or call centres.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm. (7.5 hour shift per day) From September to December covering our flu season.
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
JOB PURPOSE: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Stanmore employer: European LifeCare Group
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that values collaboration and employee well-being, staff enjoy benefits such as a generous pension scheme, discounts, and ample annual leave. Located in North London, employees have the unique opportunity to contribute to vital health initiatives while developing their skills in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Stanmore
✨Tip Number 1
Get to know the company! Research Vaccination UK and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and improve your communication style.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well with others, especially in a customer service setting. This will demonstrate that you can contribute positively to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Vaccination UK family.
We think you need these skills to ace Call Centre Agent - Vaccination UK in Stanmore
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your communication skills – they’re key for this job!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your skills align with our mission at Vaccination UK. Keep it friendly and professional!
Show Off Your Skills:In your application, be sure to showcase your IT skills and familiarity with GDPR principles. Mention any experience you have in call centres or similar roles, as this will help us see you as a great fit for the team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board to help us fight disease and save lives!
How to prepare for a job interview at European LifeCare Group
✨Know Your Stuff
Familiarise yourself with Vaccination UK's mission and the services they provide. Understanding their role in public health will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since this role involves handling calls, practice speaking clearly and politely. You might want to do mock calls with a friend to get comfortable with the kind of conversations you'll be having with parents and carers.
✨Show Team Spirit
Emphasise your ability to work collaboratively. Be ready to share examples of how you've supported team efforts in previous roles, as teamwork is crucial for the smooth running of the immunisation programmes.
✨Be GDPR Savvy
Brush up on your knowledge of GDPR principles, as this is important for handling sensitive information. Being able to discuss how you would ensure compliance can set you apart from other candidates.
