At a Glance
- Tasks: Support vaccination efforts by handling calls and coordinating community clinics.
- Company: Join Vaccination UK, a vital part of NHS England's mission to save lives.
- Benefits: Enjoy 28 days annual leave, discounts, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Make a real difference in public health while gaining valuable experience.
- Qualifications: GCSE level education and customer service experience preferred.
The predicted salary is between 23000 - 25000 £ per year.
ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm. (7.5 hour shift per day)
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
JOB PURPOSE: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Administrator - Vaccination UK in Scarborough employer: European LifeCare Group
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that prioritises employee well-being, including a generous benefits package and opportunities for professional growth, staff are empowered to contribute to vital health initiatives in North London. Join us in our mission to save lives while enjoying a fulfilling career with a strong sense of purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Vaccination UK in Scarborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you're genuinely interested and can make you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on your call centre experience and how it relates to improving vaccination uptake. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves handling calls and emails, prepare examples of how you've effectively communicated in previous roles. Highlight your polite telephone manner and ability to work as part of a team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administrator - Vaccination UK in Scarborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role at Vaccination UK. Highlight any relevant experience in call centre or customer service roles, and don’t forget to mention your understanding of informed consent and GDPR principles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving vaccination uptake and how your skills align with our mission. Keep it concise but impactful!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application reflects your clear and polite communication style. We want to see that you can convey information effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at European LifeCare Group
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent in the context of vaccination services. Familiarise yourself with the principles of informed consent and GDPR, as these are crucial for the job. Brush up on your knowledge about the immunisation programmes and how they operate.
✨Practice Your Communication Skills
Since you'll be handling calls from parents and carers, it's essential to have a clear and polite telephone manner. Practise answering common questions about vaccinations and how to book appointments. Role-playing with a friend can help you feel more confident.
✨Show Team Spirit
This role involves working collaboratively with a team, so be prepared to discuss how you’ve contributed to team success in previous roles. Think of examples where you’ve supported colleagues or participated in team meetings positively.
✨Time Management is Key
As you'll be managing call times and working towards KPIs, demonstrate your time management skills during the interview. Share specific examples of how you've effectively managed your time in past roles, especially in a call centre or customer service environment.
