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- Tasks: Make a difference by handling calls and booking vaccinations for children.
- Company: Join Vaccination UK, a leader in public health and immunisation services.
- Benefits: Enjoy 25 days annual leave, discounts, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth and teamwork.
- Why this job: Help improve community health while gaining valuable experience in a supportive environment.
- Qualifications: GCSE level education and experience in customer service or call centre roles.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Job Details
Job title: Call Centre Agent
Contract: Bank
Working Hours: Monday to Friday between 8:00am – 5:00pm. From September to December covering our flu season.
Benefits
- Pension – 5% employer contribution based on qualified earnings.
- VIVUP – Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card – Supermarket & High Street Discounts.
- Employee referral scheme.
- 25 days annual leave.
Job Purpose
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Key Responsibilities
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI\’s to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
Qualifications & Requirements
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
Company Note
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law. European LifeCare Group is one of Europe\\\’s largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark, the Netherlands, Sweden and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, Citydoc, Resecentrum vaccinationer, Mediprevent, Vaccinaties Op Reis and PreventVaccins. European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.
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Call Center Agent - Vaccination UK employer: European LifeCare Group
Contact Detail:
European LifeCare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent - Vaccination UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, especially how they aim to make prevention and treatment accessible. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, it’s crucial to sound clear and confident. Try role-playing with a friend or family member to get comfortable with common call scenarios you might face.
✨Tip Number 3
Show off your teamwork spirit! During interviews, highlight any experiences where you’ve worked collaboratively in a team. Vaccination UK values smooth service delivery, so demonstrating your ability to work well with others can set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Call Center Agent - Vaccination UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your communication skills – they’re key for this job!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about vaccination and how your skills align with our mission at Vaccination UK. Keep it friendly and professional.
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, make sure to mention your proficiency with Microsoft Office and any other relevant software. A quick example of how you’ve used these tools effectively can really boost your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at European LifeCare Group
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the services they provide, especially around vaccination programmes. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since you'll be handling calls and emails, practice speaking clearly and politely. You might want to do some mock calls with a friend or family member to get comfortable with the kind of conversations you’ll be having. Remember, a clear and friendly telephone manner is key!
✨Brush Up on GDPR Knowledge
Understanding GDPR principles is crucial for this role. Make sure you can explain what GDPR is and how it relates to handling personal information during calls. This shows that you’re not only aware of the regulations but also committed to protecting clients' data.
✨Show Team Spirit
The job involves working collaboratively, so be prepared to discuss examples of how you've worked well in a team before. Highlight your ability to support colleagues and contribute positively to team meetings, as this will demonstrate that you're a great fit for their collaborative environment.