At a Glance
- Tasks: Support vaccination efforts by handling calls and coordinating community clinics.
- Company: Join Vaccination UK, a trusted partner of NHS England since 2015.
- Benefits: Enjoy competitive pay, discounts, pension contributions, and 28 days annual leave.
- Other info: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in public health while gaining valuable experience.
- Qualifications: GCSE level education, call centre experience, and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
JOB DETAILS:
- Contract: Bank
- Working Hours: Monday to Friday between 7:00am - 6:00pm. (7.5 hour shift per day) From September to December covering our flu season
BENEFITS:
- Pension - 5% employer contribution based on qualified earnings.
- VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
- Blue Light Card - Supermarket & High Street Discounts.
- Employee referral scheme.
- 28 days annual leave including Bank Holidays (pro-rata).
JOB PURPOSE: The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
KEY RESPONSIBILITIES:
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures.
EXPERIENCE/SKILLS:
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable).
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
Call Centre Agent - Vaccination UK in Beverley employer: European LifeCare Group
Vaccination UK is an exceptional employer dedicated to making a meaningful impact on public health through its vaccination programmes. With a supportive work culture that prioritises employee well-being, including a generous pension scheme and various discounts, we foster growth opportunities for our team members. Join us in North London, where you can contribute to vital health initiatives while enjoying a collaborative environment and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Vaccination UK in Beverley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vaccination UK. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling calls and ensure you can communicate effectively with parents and carers.
✨Tip Number 3
Be ready to showcase your teamwork skills! Since you'll be working collaboratively, think of examples from your past experiences where you've successfully worked in a team. Highlighting this during your interview can really set you apart.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out and getting noticed by our hiring team. Don’t miss out!
We think you need these skills to ace Call Centre Agent - Vaccination UK in Beverley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centre or customer service roles. We want to see how your skills align with our mission to improve vaccination uptake!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about healthcare and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills:Since you'll be handling calls and emails, it's crucial to demonstrate your clear and polite communication style. Use examples from past experiences to show us how you excel in this area.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at European LifeCare Group
✨Know Your Stuff
Make sure you understand the role of a Call Centre Agent at Vaccination UK. Familiarise yourself with their mission and the services they provide. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since you'll be handling calls and emails, practice your telephone manner. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during the interview. Clear and polite communication is key!
✨Brush Up on GDPR Knowledge
Understanding GDPR is crucial for this role. Be prepared to discuss how you would handle sensitive information and ensure informed consent. Showing that you’re knowledgeable about data protection will impress your interviewers.
✨Show Team Spirit
This job requires collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed positively to team dynamics in previous roles, as this will demonstrate your ability to work well with others.
