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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join a leading service organisation making a difference in Sheffield.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Why this job: Make an impact by helping customers and enhancing their experience with local services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a six-month contract with potential for future opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A leading service organization is seeking a Customer Service Advisor in Sheffield. The role involves acting as the primary contact for customer enquiries regarding services delivered on behalf of Sheffield City Council. Candidates should possess strong customer service and communication skills, able to handle high volumes of enquiries.
Responsibilities include:
- Managing inquiries
- Resolving complaints
- Liaising with internal teams to ensure service quality
This is a six-month contract position.
Customer Service Pro – 6-Month Contract in Sheffield employer: European Foundation for Business Qualification (EFBQ)
Contact Detail:
European Foundation for Business Qualification (EFBQ) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Pro – 6-Month Contract in Sheffield
✨Tip Number 1
Make sure you know the company inside out! Research Sheffield City Council and their services so you can show off your knowledge during the interview. It’ll impress them and help you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, try role-playing with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved complaints or handled difficult situations. This will show that you’re ready for the challenges of the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team. Let’s get you that Customer Service Pro role!
We think you need these skills to ace Customer Service Pro – 6-Month Contract in Sheffield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved complaints in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to the role. Mention how your experience aligns with the responsibilities listed in the job description, especially around managing inquiries and liaising with teams.
Keep It Clear and Concise: When writing your application, clarity is key. We appreciate straightforward language and well-structured content. Avoid jargon and keep your sentences short and to the point – we want to understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at European Foundation for Business Qualification (EFBQ)
✨Know Your Stuff
Before the interview, make sure you understand the services provided by Sheffield City Council. Familiarise yourself with common customer queries and complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer inquiries or resolved complaints in the past. This will highlight your ability to manage high volumes of enquiries.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as a Customer Service Advisor. Think about how you would handle difficult customers or resolve service issues. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
