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For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries across various channels.
- Company: Join Veolia, a leader in sustainable services for Sheffield City Council.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Why this job: Make a difference in your community while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced role with opportunities for personal growth and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Contract: 6 months
Location: Sheffield, UK
Job Purpose
To deliver a high-quality customer service function by acting as the primary point of contact for members of the public regarding services delivered by Veolia on behalf of Sheffield City Council. The role is responsible for handling customer enquiries, service requests, and complaints across multiple channels, ensuring timely resolution, clear communication, and adherence to contractual performance targets.
Key Responsibilities
- Act as the first point of contact for customers via telephone, email, social media, and face-to-face interactions, dealing with both internal and external customers in a professional and courteous manner.
- Manage a high volume of incoming enquiries relating to approximately 240,000 properties across Sheffield.
- Respond promptly and accurately to customer enquiries, service requests, and complaints, ensuring a positive customer experience.
- Resolve customer complaints at the first point of contact wherever possible, achieving outcomes that meet both customer expectations and business requirements.
- Gather, assess, and record all relevant information required to resolve service enquiries effectively.
- Process customer requests, complaints, and enquiries in line with agreed procedures and service standards.
- Liaise closely with internal teams, including Operations and Systems Support, to ensure work is completed, issues are progressed, and system records are updated accurately.
- Carry out proactive and reactive customer callbacks to provide progress updates and confirm resolution of issues.
- Clearly communicate resolution timescales and manage customer expectations throughout the service lifecycle.
- Maintain a strong working knowledge of all relevant processes, procedures, and systems to ensure service quality and contractual compliance.
- Contribute to the achievement of contractual call-handling and performance targets through efficient and effective customer service delivery.
Key Skills and Competencies
- Strong customer service and communication skills across multiple channels
- Ability to handle high volumes of enquiries in a fast-paced environment
- Confident complaint-handling and problem-solving capability
- Attention to detail and accuracy in record-keeping and system updates
- Ability to work collaboratively with internal teams
- Commitment to service quality, consistency, and continuous improvement
What happens next?
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Customer Service Advisor in Sheffield employer: European Foundation for Business Qualification (EFBQ)
Contact Detail:
European Foundation for Business Qualification (EFBQ) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Veolia and Sheffield City Council. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the actual interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Advisor, you'll need to demonstrate how well you can communicate across different channels.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and increases your chances of landing that interview.
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in handling customer enquiries and complaints, as well as any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our needs. Keep it friendly and professional, just like the way we interact with our customers.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see your knack for clear communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at European Foundation for Business Qualification (EFBQ)
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Prepare for Common Scenarios
Think about common customer service scenarios, like handling complaints or managing high volumes of enquiries. Prepare specific examples of how you've successfully navigated these situations in the past. This will help you demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Do some research on Veolia and Sheffield City Council. Understand their services and any recent news or changes. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values and goals.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you can convey your ideas effectively during the actual interview.
