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- Tasks: Lead a pensions team, manage operations, and enhance service quality.
- Company: Join a dynamic organisation focused on employee benefits and support.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives through effective pension management.
- Qualifications: Experience in pensions administration and strong leadership skills required.
- Other info: Hybrid working model with potential for contract extension.
The predicted salary is between 22 - 30 £ per hour.
Overview: Pensions Operations Manager – Location: Filton or Broughton (Hybrid with on-site requirements). Contract: 6-month initial contract (with potential extension). Hours: 35 hours per week (4.5-day working pattern, flexible between 7am-7pm). Clearance: BPSS+ (arranged via client). Pay: £27.66 per hour PAYE / £37.00 per hour Umbrella.
What You'll Be Doing:
- Operational Leadership: Oversee the daily activities of the in-house pensions team, including retirement cases, ill-health processes, death benefit recommendations, income protection claims, invoicing, and communication campaigns. Allocate and plan team resources to meet daily, weekly, and monthly targets.
- Stakeholder Management: Build effective relationships with third-party pension administrators and internal specialists. Liaise with scheme members to resolve queries and provide a clear, supportive experience. Foster strong links across the wider UK organisation.
- Process & Performance Improvement: Review, evaluate, and enhance processes to improve accuracy, efficiency, and service quality. Support ongoing pension-related projects alongside the Pensions Project Team. Implement changes following regulatory or company policy updates.
- Governance & Reporting: Prepare accurate management information (MI) and reports for a variety of stakeholders. Support annual financial scheme audits (typically 1-2 per year). Ensure compliance with internal policies, pensions legislation, and best practice standards.
What We're Looking For:
- Skills & Mindset: Excellent communication skills (verbal, written and presentation). Strong organisational skills with the ability to prioritise effectively. A collaborative mindset with confidence to ask questions, seek clarity, and help drive improvements. High attention to detail and ability to work under pressure. Ability to coach, mentor, and support team members.
- Experience: Previous experience leading or supporting a pensions administration team. Solid pension administration background, ideally 5+ years. Experience in large organisations or specialist pension providers (e.g., Mercer, Capita) is highly desirable. Experience integrating pension plans within a business is a strong advantage.
- Nice to Have: Familiarity with Google Workspace (G-Suite). Experience coordinating events, supplier initiatives, or communication activities.
Why This Role Matters: You'll play a key role in ensuring pension scheme members receive accurate, timely, and compassionate support at every stage of their journey. You'll also help drive meaningful improvements in how pension services are delivered—making your impact felt across the organisation.
What's in It for You? Opportunity to lead and shape operational delivery within a high-profile benefits function. Exposure to complex pension schemes and large-scale projects. A supportive environment where your ideas and contributions are genuinely valued. Great stepping stone to senior operations, benefits leadership or specialist pensions roles.
Pensions Operations Manager (Filton or Broughton) employer: European Foundation for Business Qualification (EFBQ)
Contact Detail:
European Foundation for Business Qualification (EFBQ) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Operations Manager (Filton or Broughton)
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its pension operations. Understand their processes and think of ways you can contribute to improvements. This shows you're not just interested in the role, but genuinely invested in their success.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace Pensions Operations Manager (Filton or Broughton)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in pensions administration. We want to see how your skills align with the operational leadership and stakeholder management aspects of the role.
Showcase Your Communication Skills: Since excellent communication is key for this position, don’t shy away from demonstrating your verbal and written skills. Use clear, concise language and provide examples of how you've effectively communicated in previous roles.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and prioritise effectively. Share specific instances where you’ve successfully managed competing deadlines or led a team to meet targets.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at European Foundation for Business Qualification (EFBQ)
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the key processes like retirement cases and income protection claims, as well as any recent changes in legislation. This will show that you're not just familiar with the role but genuinely interested in the field.
✨Showcase Your Leadership Skills
Since this role involves operational leadership, be ready to discuss your previous experiences managing teams. Prepare specific examples where you've successfully allocated resources or improved team performance. Highlighting your ability to coach and mentor will also set you apart.
✨Build Rapport with Stakeholders
Stakeholder management is crucial for this position. Think of ways you've effectively built relationships in past roles, especially with third-party administrators or internal specialists. Be prepared to share how you resolved queries and provided support to scheme members.
✨Demonstrate Process Improvement Mindset
The job requires a focus on process and performance improvement. Come equipped with examples of how you've evaluated and enhanced processes in previous roles. Discuss any projects you've been involved in that led to increased efficiency or service quality, showing that you're proactive about making improvements.
