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- Tasks: Help families find their perfect home and support them through the process.
- Company: Join a dedicated Housing Services team making a real difference in the community.
- Benefits: Competitive salary, training opportunities, pension scheme, and more.
- Why this job: Be part of a mission to improve lives by providing housing solutions.
- Qualifications: Understanding of homelessness legislation and strong communication skills required.
- Other info: Great entry-level role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an Accommodation Solutions Officer to join our Housing Services team. This role is pivotal in supporting the continuous development, improvement and success of the Temporary Accommodation and Resettlement service. You will provide housing options advice to households in temporary accommodation and promote effective move‐on to permanent housing, including intermediate rent, private rented and social housing. You will also undertake suitability reviews, manage tenancy support issues, liaise with accommodation providers and assist with complex enforcement cases. This includes preparing written statements for judicial reviews or other legal challenges.
Key Responsibilities
- Place single persons and families into suitable accommodation following policy and procedures.
- Ensure equitable and cost‐effective use of resources in compliance with statutory requirements.
- Undertake suitability assessments when offering accommodation.
- Provide advice and guidance to households on housing options and manage expectations.
- Monitor bidding activity and support households in making informed choices.
- Liaise with internal teams and external agencies for tenancy support and referrals.
- Investigate breaches of tenancy conditions and take appropriate action.
- Respond promptly to enquiries and complaints, including those from elected members and MPs.
- Maintain accurate records and contribute to policy development and service improvement.
About You
- Understanding of homelessness legislation and welfare reform.
- Experience delivering frontline services to homeless households.
- Strong communication skills (verbal and written).
- Ability to manage a varied workload and work independently.
Values & Behaviours
- Putting Communities First
- Respect
- Integrity
- Working Together
Salary & Benefits
- Competitive salary (Grade E)
- Access to training and development opportunities
- Pension scheme and benefits
How to Apply
Please submit your application addressing the selection criteria and demonstrating how you meet the required values and behaviours. Once you've submitted your application, you can expect to hear from us within 2‐4 working days to discuss your suitability and next steps. You'll receive a call from a Manchester‐based number starting with 0161.
Accommodation Solutions Officer in London employer: European Foundation for Business Qualification (EFBQ)
Contact Detail:
European Foundation for Business Qualification (EFBQ) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Solutions Officer in London
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to highlight how your own values align with theirs!
✨Tip Number 2
Practice your communication skills! As an Accommodation Solutions Officer, you'll need to convey complex information clearly. Try role-playing common interview questions with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to discuss real-life scenarios where you've helped others. Think about times when you've provided support or advice, especially in challenging situations. This will demonstrate your problem-solving skills and ability to manage a varied workload.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Accommodation Solutions Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Accommodation Solutions Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application reflects your ability to convey information clearly and effectively. Don't shy away from sharing examples of how you've successfully communicated in past roles.
Demonstrate Your Understanding of Housing Issues: We want to see that you have a solid grasp of homelessness legislation and welfare reform. Include any relevant experience or knowledge that showcases your understanding of these important topics in your application.
Keep It Professional Yet Personal: While we appreciate professionalism, don't forget to let your personality shine through! A touch of authenticity can make your application stand out. Remember to apply through our website for the best chance!
How to prepare for a job interview at European Foundation for Business Qualification (EFBQ)
✨Know Your Legislation
Make sure you brush up on homelessness legislation and welfare reform before the interview. Being able to discuss these topics confidently will show that you understand the core responsibilities of the Accommodation Solutions Officer role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or colleagues in previous roles. Strong verbal and written communication is key, so think about situations where you’ve had to manage expectations or resolve complaints.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've successfully managed a varied workload or dealt with complex cases. Be ready to explain your thought process and how you arrived at solutions, especially in tenancy support or enforcement issues.
✨Align with Their Values
Familiarise yourself with the values of putting communities first, respect, integrity, and working together. Prepare to discuss how your personal values align with these, as cultural fit is just as important as skills and experience.
