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- Tasks: Provide first line IT support to students and staff in a dynamic school environment.
- Company: Join European Electronique, a top VAR with a strong reputation in IT services.
- Benefits: Term time only hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in education by ensuring seamless IT support.
- Qualifications: Experience with Microsoft systems, Active Directory, and excellent communication skills.
- Other info: Work in a prestigious school with a supportive team and great career prospects.
The predicted salary is between 30000 - 42000 £ per year.
At European Electronique (EE), we believe in the transformative power of technology. As a top 100 VAR established in 1987, we have a long-standing reputation for delivering successful IT projects across both public and private sectors. As part of our Managed Service provision, we work with U18, HE & FE education providers to ensure seamless end-to-end on-site IT delivery. This role will be based at a prestigious independent school in Reading, Berkshire (Crosfields School). You would be joining our Network Manager and IT apprentice to ensure excellence and reliability of the entire IT portfolio. This is a unique role, as the hours of work are Term Time only + 2 weeks.
You will contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department in order to ensure a high standard of service to students and staff.
Key Responsibilities- To provide a professional first line technical advisory and diagnostic support service to both staff and students within a Service Desk environment.
- To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System (ConnectWise) and are resolved within the customers Service Level Agreement.
- To provide an effective communication interface between the school and various groups within European Electronique.
- To report and manage any incident that requires the services of a third party organisation.
- To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s.
- To action any asset change in compliance with the Change Control Procedure.
- To complete additional ad hoc project work, as required.
- To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
- To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
- To contribute to EE’s solution library of fixes to common issues.
- To keep the working area clean & tidy at all times.
- Ensure compliance with ISO & Health & Safety policies and procedures.
- Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
- Good working knowledge of Active Directory and Group Policy.
- Good understanding of TCP/IP, DNS, DHCP and VLANs.
- Experience of using a ticket management system and working to SLAs.
- At least two years’ experience within the education sector is preferred.
- Excellent verbal and written communication skills along with outstanding customer service skills.
- Pro-active approach to work.
- Ability to communicate complex technical issues to non-technical staff and pupils.
- Be able to work unsupervised, on own initiative.
- Candidates must be located within an easy commute to school.
- Full RTW essential.
- An enhanced DBS is a requirement of this role.
If this sounds like your next role, please do get in touch (louise.gough@euroele.com). We look forward to working with you!
1st Line IT Support Engineer in Reading employer: European Electronique
Contact Detail:
European Electronique Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Reading
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who have experience in education. They might know about openings or can give you a heads-up on what to expect during interviews.
✨Tip Number 2
Prepare for technical questions! Brush up on your knowledge of Microsoft Desktop Operating Systems, Active Directory, and networking concepts like TCP/IP and DHCP. Being able to demonstrate your expertise will set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Since this role involves supporting students and staff, be ready to share examples of how you've handled tricky situations or provided excellent support in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining European Electronique and contributing to their mission.
We think you need these skills to ace 1st Line IT Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support Engineer role. Highlight your experience with Microsoft Desktop Operating Systems, Active Directory, and any relevant ticket management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in the education sector. Share specific examples of how you've provided excellent customer service and resolved technical issues in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves communicating with both staff and students, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We need to know you can explain complex tech stuff in a way everyone can understand!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at European Electronique!
How to prepare for a job interview at European Electronique
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Desktop Operating Systems, Active Directory, and the basics of TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves supporting both staff and students, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped someone understand a technical problem.
✨Familiarise Yourself with the Company
Do a bit of research on European Electronique and their work within the education sector. Understanding their values and how they operate will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer interactions. Practise answering scenario-based questions, focusing on your problem-solving skills and ability to communicate complex information clearly to non-technical users.
