Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and resolve technical issues for students and staff.
- Company: Join European Electronique, a leader in secure technology solutions.
- Benefits: Competitive salary, free onsite parking, and a supportive work environment.
- Why this job: Make a difference by supporting education and public services with your tech skills.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Opportunity for career growth in a dynamic and collaborative team.
The predicted salary is between 23000 - 27000 £ per year.
Role - Full time and fully onsite - Monday - Friday. Free onsite parking available. RTW required / Enhanced DBS required
Salary range - £27,000 - £29,000
European Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Our innovative solutions are created in partnership with first class technology vendors and the vision of our customers provides the foundation on which we build. European Electronique specialises in designing and implementing solutions for public sector institutions including, Education, Healthcare and Local Government delivering key public services.
Summary: Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the IT department to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team.
Key Responsibilities:
- To provide a professional first line technical advisory and diagnostic support service to European Electronique customers within a Service Desk environment.
- To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customer's SLA.
- To provide an effective communications interface between the college and the various groups within European Electronique.
- To report and manage any incident that requires the services of a third party organisation.
- To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s.
- To action any asset change in compliance with the Change Control Procedure.
- To complete additional ad hoc project work, as required.
- To assist the Group Network Manager by carrying out reasonable requests for additional duties as and when required.
- To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
- To contribute to EE’s solution library of fixes to common issues.
- To keep the working area clean.
1st Line IT Support Technician employer: European Electronique
Contact Detail:
European Electronique Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Get to know the company! Research European Electronique and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on common IT support issues and solutions, as well as customer service scenarios. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at European Electronique.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support Technician role. Highlight your technical skills and any relevant experience in customer support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our mission at European Electronique. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of interaction with students and staff, make sure to showcase your excellent communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at European Electronique
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might face, like troubleshooting hardware or software problems. Familiarise yourself with the tools and systems mentioned in the job description, as this will show you're serious about the role.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing excellent customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a frustrated user or a technical issue under pressure. Think of examples from your past experiences where you've successfully resolved similar challenges, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or the types of projects you might work on. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
