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For Companies At a Glance
- Tasks: Manage cruise line accounts and create unforgettable guest experiences.
- Company: Join a respected operator of shore excursions with a passionate team.
- Benefits: Dynamic work environment with opportunities for growth and travel.
- Why this job: Shape memorable experiences while building strong professional relationships.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
- Other info: Flexibility to work weekends and travel for business is essential.
The predicted salary is between 36000 - 60000 £ per year.
European Cruise Service is part of a long-established, highly respected operator of shore excursions across the UK & Ireland, Scandinavia, Asia and Africa. We work directly with major cruise lines to deliver exceptional guest experiences, and our reputation is built on quality, reliability, and a team who take pride in going above and beyond.
We’re now looking for a proactive, organised and relationship-driven Shore Excursion Manager to join our dedicated UK & Ireland Shore Excursions Management team. If you thrive in a fast-paced environment, enjoy building strong partnerships, and love the idea of shaping unforgettable guest experiences, this role offers a rewarding and dynamic career path.
What You’ll Do
- As a Shore Excursion Manager, you’ll take ownership of allocated regions and cruise line accounts, ensuring every aspect of service delivery is meticulously planned, executed and continuously improved.
- Manage key cruise line accounts and nurture strong professional relationships both onboard and ashore.
- Prepare and coordinate all contracted services, including shore excursions and ground handling.
- Support the creation of bids and RFPs, contribute to new tour development, and assist with pricing negotiations.
- Make and maintain supplier bookings, resolving queries and ensuring accurate system entries.
- Complete post-call administration, ensuring accuracy.
- Conduct pier-side checks to ensure quality delivery and represent the company during client visits and FAM trips.
- Build and maintain excellent supplier relationships, including negotiating competitive rates.
- Maintain accurate records and uphold the highest ethical and professional standards.
- Carry out additional reasonable duties as required to support smooth business operations.
What You’ll Bring
- Confident, clear communication skills and a professional telephone manner.
- Strong organisational ability and the skill to prioritise effectively.
- A collaborative mindset and enthusiasm for working within a supportive team.
- Solid IT proficiency, including MS Office.
- A personable, positive and adaptable approach to changing workloads and schedules.
- Ability to commute reliably to the office and travel for business, including overnight stays.
- Flexibility to work weekends and additional hours during peak seasons.
You’ll be part of a passionate, knowledgeable team who take pride in delivering experiences that exceed expectations. Every day brings new challenges, new people and new opportunities to make a real impact on the guest journey.
If you’re ready to bring energy, professionalism and a love of exceptional service to a role where no two days are the same, we’d love to hear from you. Apply today and start your next adventure with European Cruise Service.
Shore Excursion Manager employer: EUROPEAN CRUISE SERVICE UK LIMITED
Contact Detail:
EUROPEAN CRUISE SERVICE UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shore Excursion Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cruise and tourism industry on LinkedIn or at local events. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their mission of delivering exceptional guest experiences.
✨Tip Number 3
Showcase your organisational skills during interviews. Share examples of how you've successfully managed projects or events, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Shore Excursion Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shore Excursion Manager role. Highlight your experience in managing accounts and building relationships, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while maintaining a high standard of service.
Communicate Clearly: Your written communication should be clear and professional. Use a friendly tone but keep it concise. Remember, we value confident communication skills, so let your personality shine through while keeping it relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at EUROPEAN CRUISE SERVICE UK LIMITED
✨Know Your Cruise Lines
Before the interview, research the major cruise lines that European Cruise Service works with. Understand their values, services, and any recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Shore Excursion Manager, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise effectively and handle changing workloads.
✨Build Rapport with Interviewers
Since this role involves building strong relationships, practice your communication skills. During the interview, engage with your interviewers, ask questions about their experiences, and share your enthusiasm for creating unforgettable guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to resolve issues with suppliers or clients. Outline your thought process and how you ensured quality delivery in those instances.
