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- Tasks: Lead and optimise outbound dialling systems for maximum efficiency.
- Company: Join a top player in the compost industry, making a real impact.
- Benefits: Enjoy a salary up to £55,000 plus an excellent benefits package and hybrid work options.
- Why this job: Be part of a dynamic team focused on improving contact rates and agent productivity.
- Qualifications: 2+ years in dialler management with strong analytical and problem-solving skills required.
- Other info: This is a mid-senior level, full-time role in a thriving call centre environment.
The predicted salary is between 44000 - 66000 £ per year.
My client, a leader in their field, is seeking an experienced Dialler Manager/Specialist.
Location: Milton Keynes / Hybrid Role
The role involves overseeing and optimizing outbound dialling systems to maximize contact centre efficiency. Responsibilities include strategic planning, real-time monitoring, troubleshooting, collaborating with stakeholders, and ensuring compliance with regulations. The aim is to improve contact rates, agent productivity, and campaign effectiveness through effective workforce planning and system management.
Key Responsibilities
- Configure and maintain outbound dialler systems (Predictive, Preview, Power).
- Monitor real-time dialler performance and adjust as needed.
- Manage software updates, patches, and upgrades.
- Work with IT and vendors to resolve issues and implement enhancements.
- Develop outbound calling strategies aligned with business goals.
- Optimize dialling parameters and lead management strategies.
- Track KPIs and generate performance reports.
- Ensure compliance with relevant regulations (TCPA, GDPR, DNC, OFCOM).
- Collaborate with teams to align strategies and provide training.
- Coordinate workforce planning and make real-time adjustments.
Skills & Qualifications
- 2+ years of experience in dialler management.
- Proficiency with dialler technologies.
- Understanding of call centre metrics and workforce management.
- Experience with CRM and telephony integrations.
- Analytical skills to interpret large data sets.
- Problem-solving and decision-making skills.
- Attention to detail and proactive troubleshooting.
- Experience in workforce planning and real-time adjustments.
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industry: Telephone Call Centers
Dialler Manager employer: European Compost Network
Contact Detail:
European Compost Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialler technologies and trends in the industry. Being knowledgeable about predictive, preview, and power diallers will not only help you stand out but also demonstrate your commitment to optimising contact centre efficiency.
✨Tip Number 2
Network with professionals in the call centre and dialler management space. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to improve dialler performance in past roles. Be ready to share specific examples of KPIs you've tracked and how your strategies led to measurable improvements.
✨Tip Number 4
Understand the compliance landscape related to outbound calling, including TCPA, GDPR, and OFCOM regulations. Being well-versed in these areas will highlight your ability to manage risk and ensure that the company adheres to necessary guidelines.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in dialler management and relevant technologies. Use specific examples that demonstrate your skills in optimising outbound dialling systems and improving contact centre efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with call centre metrics, workforce management, and any successful strategies you've implemented in previous roles.
Highlight Relevant Skills: In your application, emphasise your analytical skills, problem-solving abilities, and attention to detail. These are crucial for the Dialler Manager role, so provide examples of how you've used these skills in past positions.
Showcase Compliance Knowledge: Since compliance is a key responsibility, mention your familiarity with regulations such as TCPA, GDPR, and OFCOM. Providing examples of how you've ensured compliance in previous roles can strengthen your application.
How to prepare for a job interview at European Compost Network
✨Know Your Dialler Systems
Make sure you have a solid understanding of the different types of dialler systems, such as predictive, preview, and power diallers. Be prepared to discuss your experience with these technologies and how you've optimised them in previous roles.
✨Showcase Your Analytical Skills
Since the role involves interpreting large data sets and tracking KPIs, be ready to demonstrate your analytical skills. Bring examples of how you've used data to improve contact rates or agent productivity in past positions.
✨Emphasise Compliance Knowledge
Familiarise yourself with relevant regulations like TCPA, GDPR, and OFCOM. During the interview, highlight your experience ensuring compliance in previous roles and how you’ve navigated challenges related to these regulations.
✨Prepare for Real-Time Problem Solving
The role requires real-time monitoring and troubleshooting. Think of specific instances where you've had to make quick decisions to resolve issues in a call centre environment, and be ready to share those experiences.
