Credit Controller

CREDIT CONTROL ASSISTANT

SALARY: £25,000-£28,000 PA Plus Benefits

LOCATION: SOUTHAMPTON

Our client is a fast growing business and requires a Credit Controller to handle the collection of outstanding and overdue finances and the resolution of account queries, raising sales invoices and issuing credit notes.

You will manage debt recovery, which, if a client has paid late or missed payments, could involve stopping the supply of goods and services or undertaking legal action, at worst dealing with bankrupt businesses to negotiate recovery of funds.

It is vital that a Credit Controller builds and maintains close links with all customers to ensure smooth running of accounts and encourage timely recovery of payments.

As a key member of the credit control team you will work on:

1. Chasing outstanding balances by phoning, e-mailing, sending letters, issuing statements, etc.
2. Day-to-day management of the assigned ledger.
3. Checking customers’ credit and approving or denying it, based on industry standards.
4. Negotiating payment plans and setting up terms and conditions.
5. Issuing letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
6. Resolving customer queries regarding payments and invoice queries as quickly and efficiently as possible.
7. Raising any necessary invoices or credit notes on customer accounts.
8. Transferring and allocating payments.
9. Meeting monthly cash collection targets to reduce company debt and debtor days.
10. Liaising with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
11. General administration of accounts including updating customer contacts, addresses, and PO numbers.

You will report to the Financial Controller.

Requirements:

1. Previous experience in a Credit Controller position is essential.
2. The ability to manage difficult conversations while maintaining a positive relationship with customers.
3. Strong problem-solving skills.
4. Excellent communication skills over the phone and in writing.
5. Strong organisational skills.
6. Experience of dealing with a high volume of customer accounts.
7. Able to work to set deadlines.
8. Good team player.
9. Good knowledge of Excel, Sage, and/or Zero Accounting Software.

#J-18808-Ljbffr