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- Tasks: Lead the Service Desk and Desktop Support to enhance the Digital Employee Experience.
- Company: A top bioinformatics institute in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and family support options.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: Expertise in IT Service Management and experience in academic settings.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading bioinformatics institute in the UK is looking for an IT Service & Support Manager. You will lead the Service Desk and Desktop Support functions, ensuring a seamless Digital Employee Experience.
Key responsibilities include:
- Team management
- Service ownership
- Collaboration across EMBL sites
The ideal candidate has expertise in IT Service Management and experience in academic environments. Benefits include a competitive salary, flexible working, and various family support options.
IT Service & Support Manager — Lead End-User IT in London employer: European Bioinformatics Institute | EMBL-EBI
Contact Detail:
European Bioinformatics Institute | EMBL-EBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service & Support Manager — Lead End-User IT in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the bioinformatics field or related IT sectors. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in IT Service Management. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've led teams and improved service delivery in past roles.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the IT Service & Support Manager role. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Service & Support Manager — Lead End-User IT in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant academic environments. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading the Service Desk and Desktop Support functions. Let us know how you can enhance the Digital Employee Experience at our institute.
Showcase Team Management Skills: Since this role involves team management, share examples of how you've successfully led teams in the past. We love to see collaboration and leadership in action, so don’t hold back on those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at European Bioinformatics Institute | EMBL-EBI
✨Know Your IT Service Management Inside Out
Make sure you brush up on your IT Service Management principles. Be ready to discuss how you've implemented these in previous roles, especially in academic settings. This will show that you understand the unique challenges and needs of the environment.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your leadership capabilities and your ability to foster a positive work culture.
✨Understand the Digital Employee Experience
Familiarise yourself with what a seamless Digital Employee Experience looks like. Be prepared to share ideas on how you would enhance this experience for end-users, as it’s a key part of the role. Highlight any relevant projects you've worked on that align with this goal.
✨Research the Institute and Its Culture
Take some time to learn about the bioinformatics institute and its mission. Understanding their values and how they operate will help you tailor your responses during the interview. It also shows genuine interest, which can set you apart from other candidates.
