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- Tasks: Lead the Service Desk and Desktop Support to enhance the Digital Employee Experience.
- Company: A top bioinformatics institute in the UK with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and family support options.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: Expertise in IT Service Management and experience in academic settings.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading bioinformatics institute in the UK is looking for an IT Service & Support Manager. You will lead the Service Desk and Desktop Support functions, ensuring a seamless Digital Employee Experience.
Key responsibilities include:
- Team management
- Service ownership
- Collaboration across EMBL sites
The ideal candidate has expertise in IT Service Management and experience in academic environments. Benefits include a competitive salary, flexible working, and various family support options.
IT Service & Support Manager — Lead End-User IT in England employer: European Bioinformatics Institute | EMBL-EBI
Contact Detail:
European Bioinformatics Institute | EMBL-EBI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service & Support Manager — Lead End-User IT in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the bioinformatics field or related IT sectors. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in IT Service Management. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've led teams and improved service delivery in past roles.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets the attention it deserves. Plus, you'll be one step closer to joining our amazing team!
We think you need these skills to ace IT Service & Support Manager — Lead End-User IT in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant academic environments. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading the Service Desk and Desktop Support functions. We love seeing genuine enthusiasm for creating a seamless Digital Employee Experience.
Showcase Team Management Skills: Since this role involves team management, share examples of how you've successfully led teams in the past. We’re looking for someone who can inspire and motivate others, so let us know how you’ve done that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at European Bioinformatics Institute | EMBL-EBI
✨Know Your IT Service Management Inside Out
Make sure you brush up on your IT Service Management principles. Be ready to discuss frameworks like ITIL and how you've applied them in previous roles. This will show that you understand the core of what the role entails.
✨Showcase Your Leadership Skills
As you'll be leading the Service Desk and Desktop Support functions, prepare examples of how you've successfully managed teams in the past. Highlight your approach to team motivation and conflict resolution to demonstrate your leadership style.
✨Understand the Academic Environment
Familiarise yourself with the unique challenges of IT support in academic settings. Be prepared to discuss how you can enhance the Digital Employee Experience for staff and students alike, showing that you appreciate the nuances of this environment.
✨Prepare for Collaboration Questions
Since collaboration across EMBL sites is key, think of examples where you've worked with diverse teams or departments. Be ready to explain how you foster communication and cooperation, ensuring everyone is on the same page.
