Academic Advisor, Lakenheath

Responsibilities:

• Evaluate students’ prior learning experience from both traditional and non‑traditional sources to provide guidance to students pursuing UMGC programs.
• Prepare degree planning worksheets based upon students’ specific degree goals and provide general advising and program planning.
• Track and analyze class enrollments, student interest, and local degree progression to provide input on scheduling.
• Provide daily customer service and communicate with prospective and current students in a fast‑paced, in‑person environment and also through phone, email, CRM, and video communications.
• Participate in local education fairs, Open Houses, Semester Start‑Ups, Student Appreciation Days, local graduations, and other events as needed, professionally representing UMGC.
• Participate in outreach events and assist with marketing.
• Assist students with registration and actively work with the team to improve processes and increase enrollments.
• Relay academic policies and procedures in simple and accurate terms to students and education center personnel.
• Produce accurate work under pressure.
• Understand the needs of non‑traditional adult students.
• Synthesize detailed information from various sources.
• Display an independent, cooperative, and professional attitude when interacting with internal and external clients.
• Participate in UMGC staff meetings, professional development activities and training sessions as required.
• Other job‑related duties as assigned.

Required Qualifications:

• Bachelor’s degree from a regionally accredited U.S. institution or foreign‑degree equivalent.
• One (1) year of experience with customer service, counseling/advising, military students, or higher education.
• Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects.
• Ability to work in a fast‑paced and complex environment with accurate attention to detail.
• Ability to absorb and apply numerous policies and procedures.
• Ability to research and solve problems while considering multiple factors.
• Knowledge of the military culture.
• Work on nights and weekends may be required.

Preferred Qualifications:

• Master’s degree from a regionally accredited U.S. institution or foreign‑degree equivalent.
• Experience with PeopleSoft, GoArmyEd, and SalesForce.
• Proficient knowledge of computers including MS Office, Google Online Services, and other computer‑based resources to include the internet.
• Previous academic advising or higher education experience.
• Ability to obtain USAREUR/USFJ/USFK driver's license.

Who May Apply:

• Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600‑700, Section III, 7‑13. Criteria for ILS qualification: must serve the U.S. Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

Equal Employment Opportunity Statement:

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: 15–25 days of paid vacation depending on years of service, 15 days of sick leave, 3 personal days, and 11 federal holidays.
• Comprehensive Health Coverage: health care, medical with vision, dental, and prescription plans for individuals and families, effective the first of the month following hire date. Contingent III employees working an average of 20 or more hours per week (130 hours per month) are eligible for subsidised state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long‑Term Disability (LTD) Insurance. CIII Part‑time employees (< 0.5 FTE) are not eligible for LTD.
• Retirement Stipend: 7.25% of base salary; employees eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: 403(b), 457(b), and various Roth options (no subsidies or matching funds).
• Tuition Remission: CIII employees eligible immediately; spouses and dependent children eligible after two years of service; part‑time employees (≥ 50% FTE) are eligible on a prorated basis.
• Moving Allowance may be available based on terms and conditions of the position.

Compensation:

• Hiring Rate: $40,000.00.
• Additional Compensation: Employees receive the applicable currency adjustment (CAX) subject to the monthly DoD COLA Index for the work location, which may change and fluctuate based on market indices.