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- Tasks: Manage guarantees process and ensure customer requests are handled efficiently.
- Company: Join Arab Bank Group, a leading financial institution with a global presence.
- Benefits: Gain valuable experience in trade services and develop essential skills for your career.
- Why this job: Be part of a dynamic team that values accuracy and customer service in a fast-paced environment.
- Qualifications: 5 GCSEs or equivalent; experience in documentary credits is a plus.
- Other info: Opportunity to learn about financial crime prevention and compliance regulations.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Purpose:
The role of Trade Services Officer – Guarantees, is to ensure that, under any necessary guidance from the Deputy Head of Trade, all aspects of the guarantees process, (opening, amending and administering), across all EAB Branches are handled in line with agreed SLA’s to ensure that customer service standards are met and the smooth running of the section.
Principle Accountabilities and Duties:
• Deputise for the Senior Trade Services Officer – Guarantees in their absence.
• Ensure that instructions from customers/branches of Arab Bank Group and other banks regarding all aspects of guarantees are implemented within agreed turnaround times and are without errors.
• Ensure that copies of Guarantees issued are sent to customers/AB Branches and other banks and relative charges are collected/claimed promptly.
• Approve release of transactions on PC and sign hard copies where necessary at the request of the Senior Trade Services Officer or Deputy Head of Trade Services.
• Prioritise work in order to meet the urgency of customers’ requests as directed by the Senior Trade Services Officer or Deputy Head of Trade Services.
• Action all queries efficiently or refer these to the Senior Trade Services Officer as soon as they are received.
• Share responsibility for clearing outstanding reconciliation items in respect of Guarantees and any other items relating to Trade Services.
• Ensure that month end balancing of guarantees and commission accounts are done promptly
• Assist with any other Trade Services related roles as required by the Senior Trade Services Officer or Deputy Head of Trade Services
Risk & Regulatory Duties
• Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these.
• Report policy, procedure and/or regulatory breaches or suspicions to Deputy Head or Head of Trade Services.
• Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches.
• Identify any new risks/control gaps within own area and escalate accordingly to your Line Manager and/or Head of Trade Services.
Financial Crime
• Act as the “First Line of Defense”.
• Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's and Departmental policies and procedures.
• Ensure Due Diligence/Enhanced Due Diligence (EDD) is carried out, where applicable, on all parties to the Trade transactions and maintain appropriate records
• Be vigilant to unusual or suspicious transactions and report any suspicions to the MLRO.
• Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures.
Training & Competence
• Maintain working knowledge of URDG.
• Complete all annual mandatory regulatory training as per the Bank's training plans and deadlines.
• Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Conduct
• Act in accordance with the FCA/PRA Code of Conduct.
Business Continuity
• Fulfil all prescribed business continuity requirements as set out in the organisational or departmental specific plans or as instructed by the line manager/Head of Department.
Qualifications, Knowledge, Skills, Experience Required:
• 5 GCSE’s or equivalent level of education and industry related documentary credits experience, or a suitable combination thereof.
• PC skills, including Eximbills experience and Excel, Word, spreadsheets and database applications.
Trade Services Officer - Guarantees employer: Europe Arab Bank
Contact Detail:
Europe Arab Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Services Officer - Guarantees
✨Tip Number 1
Familiarize yourself with the URDG (Uniform Rules for Demand Guarantees) as this knowledge is crucial for the Trade Services Officer role. Understanding these rules will not only help you in your day-to-day tasks but also demonstrate your commitment to the position during the interview.
✨Tip Number 2
Brush up on your PC skills, especially with Eximbills and Excel. Being proficient in these applications will allow you to handle the guarantees process more efficiently and show that you're ready to hit the ground running.
✨Tip Number 3
Stay updated on the latest regulatory requirements and compliance policies related to financial crime prevention. This knowledge will be essential in ensuring that you can act as the 'First Line of Defense' effectively.
✨Tip Number 4
Demonstrate your ability to prioritize tasks and manage time effectively. In this role, you'll need to handle multiple requests from customers and branches, so showcasing your organizational skills will set you apart from other candidates.
We think you need these skills to ace Trade Services Officer - Guarantees
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trade Services Officer - Guarantees position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to trade services, guarantees, or financial crime prevention. Use specific examples to demonstrate your expertise in these areas.
Showcase Technical Skills: Mention your proficiency with relevant software such as Eximbills, Excel, and other database applications. Providing examples of how you've used these tools in past roles can strengthen your application.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Discuss how your skills and experiences align with the responsibilities outlined in the job description, particularly in customer service and compliance.
How to prepare for a job interview at Europe Arab Bank
✨Understand the Guarantees Process
Make sure you have a solid understanding of the guarantees process, including opening, amending, and administering guarantees. Be prepared to discuss how you would handle customer instructions and ensure compliance with SLAs.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to provide examples from your past experiences where your attention to detail helped prevent errors or improved processes. Highlight any relevant experience with financial documentation.
✨Showcase Your Regulatory Knowledge
Familiarize yourself with the bank's risk and compliance policies. During the interview, discuss how you have adhered to regulatory requirements in previous roles and how you would approach identifying and reporting breaches.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritize tasks under pressure. Think of specific situations where you successfully managed urgent requests or resolved queries efficiently.
