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For Companies We are currently seeking a dedicated and proactive full time Shift Supervisor for our Newcastle Airport & City locations. Reporting to the Station Manager this role plays a critical part in ensuring excellent sales and customer service for our clients whilst being dedicated to the growing success of the Station.
Why join Europcar:
- A competitive hourly rate + shift loadings + generous incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Access to same-day pay via our financial wellbeing provider
- Employee Referral Program - earn $$ when you successfully refer a candidate
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
Some of the key responsibilities include:
- Assisting the Station Manager to exceed financial targets and KPI's in optimising revenue growth and maximising profitability
- Effectively control station costs in accordance with set budgets
- Ensuring Company damage policies are complied with to decrease the risk and/or cost to accidents
- Actively market and promote Europcar services within the specified station region
- Exceed and surpass customer service expectations
- Prepare accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures
To be considered, you will possess:
- Experience working in a supervisory, team leader, or management position
- Prior sales, retail, or customer service experience
- Reporting and rostering in accordance with budgets
- Experience working with KPIs
- Clear and confident communication skills
- Ability to work a 7 day rotating shift roster
- Full drivers licence
- Full Australian work rights
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
Shift Supervisor employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Shift Supervisor role. Role-play with a friend or use mock interview tools to boost your confidence and nail that first impression.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements and how they relate to the job. This can set you apart from other candidates and give you a chance to shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Supervisor role. Highlight your supervisory experience and any relevant sales or customer service skills. We want to see how you can contribute to our team at Newcastle Airport & City!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our goals. Let us know what makes you the perfect fit for Europcar!
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you exceed sales targets or improve customer satisfaction? We love numbers, so quantify your successes to grab our attention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Europcar
✨Know Your Stuff
Before the interview, make sure you understand Europcar's services and values. Familiarise yourself with their customer service approach and how they optimise revenue growth. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, managed KPIs, or improved customer satisfaction in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage conflicts, exceed sales targets, or ensure compliance with policies. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.