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- Tasks: Join our team as a Customer Returns Agent, assisting customers at Manchester Airport.
- Company: Europcar is Europe's leading car and van rental service with a premium reputation.
- Benefits: Enjoy competitive pay, 6 weeks holiday, discounts on car hire, and more perks!
- Why this job: Be part of a dynamic team focused on delivering exceptional customer service in a fast-paced environment.
- Qualifications: A clean driving licence and excellent communication skills are essential; training provided.
- Other info: Flexible shifts available, including evenings and weekends.
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Europcar is the European car and van rental leader with a premium positioning.
Europcar is looking for a Part Time Customer Returns Agent
Working hours: 16 hours per week
Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as part of our vehicle returns team.
You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
What we can offer you:
Competitive Basic Salary
Starting on 6 weeks holiday (pro rata\’d)
Pension
Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
Discounted car hire rates across our network
20% discount on EE mobile phone contracts*
Discounted hotel rates through the Accor Group after 12 months service*
Cycle2Work*
Free annual eye tests
Confidential legal and support service through BUPA
Career progression and development
*forms part of current non contractual benefit offering
Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
Excellent communication and face to face interpersonal skills
Ability to work as part of a team in a fast-paced environment
Flexibility in your working hours, including availability during the day, evenings and weekends – our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided
If you believe you have what it takes to become a successful Part Time Customer Returns Agent within Europcar, then please apply today!
Agencies – Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.
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Returns Agent employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Agent
✨Tip Number 1
Familiarise yourself with Europcar's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled challenging situations or provided exceptional service, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Show your enthusiasm for teamwork and flexibility. Since the role requires working varied shifts, emphasising your willingness to adapt and collaborate with colleagues will make you stand out as a candidate who can contribute positively to the team dynamic.
✨Tip Number 4
Research common challenges faced in the car rental industry, particularly around vehicle returns. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview and demonstrate your proactive approach to problem-solving.
We think you need these skills to ace Returns Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Returns Agent at Europcar. Highlight your customer service experience and ability to work in a fast-paced environment in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork abilities, and any relevant experience in customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Europcar's values. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Europcar
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this role is all about providing a world-class experience.
✨Demonstrate Teamwork Skills
Since you'll be working in a diverse team, it's important to showcase your ability to collaborate effectively. Discuss instances where you've successfully worked with others to achieve a common goal, especially in fast-paced environments.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer situations. Think of potential scenarios related to vehicle returns or customer complaints, and prepare your responses to demonstrate your problem-solving skills and level-headedness.
✨Know the Company and Its Values
Research Europcar and understand its commitment to customer service and excellence. Being able to articulate why you want to work for them and how your values align with theirs will show your genuine interest in the position.